The number being dialed is not the number to which the fax is connected.

This will occur if there are multiple lines and telephone jacks in the same location. Or if the telephone jack is wired for two lines. For example, line one is to be used for voice calls and line two is to receive faxes.

If there are multiple lines and jacks in the same location, try a different jack. If the telephone jack is wired for two lines, connect a telehone line splitter (adapter) to separate lines one and two. Or, contact a telephone technician to rewire the jack so that line two is on a separate telephone jack.

1. Disconnect the fax machine from the telephone wall jack.
   
   
2. Connect a known functioning single-line telephone directly to the telephone wall jack.
   
   
3. Dial the fax number to see if the phone in the home will ring. If the telephone rings, reconnect the fax to the wall jack and request a test fax is sent.
   
   
4. If the telephone in the home does not ring, obtain a telephone line splitter (adapter) to separate lines one and two.
   
   Note: Not all adapters separate telephone lines. Some adapters merely provide an extension telephone jack.
   
   
5. Connect the fax to the line 2 port on the adapter or the preferred line.
   
   
6. Request someone send a test fax.
   
   
7. Connect a single-line telephone to the line 1 port on the adapter or the open port on the adapter.