| Paper Jams
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If the paper is jammed, remove it following the procedure appropriate for each case.
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| Cause |
If you can see the jammed paper at the paper output slot or the rear tray:
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| Summary |
Paper is jammed in the paper output slot or in the rear tray.
Remove the jammed paper following the procedure below.
REFERENCE
If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer.
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1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
REFERENCE
- If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
- If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.
-> Refer to [ Paper Is Jammed inside the Printer ] within this webpage.
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2. Reload the paper, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 1, all print jobs in the queue are canceled. Reprint if necessary.
REFERENCE
- When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
- We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.
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| Cause |
Paper Is Jammed inside the Printer
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| Summary |
If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below.
REFERENCE
If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer.
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1. Turn off the printer, and unplug the power cord of the printer from the power supply.
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2. Open the top cover.
IMPORTANT
Do not touch the clear film (A) or the white belt (B).
If the paper or your hands touch these parts and blot or scratch them, the printer can be damaged.
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| Summary |
3. Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge.
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4. Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
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5. Pull the paper slowly not to tear it, then pull the paper out.
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6. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains.
- Does the piece of paper remain under the print head holder?
- Does the little piece of paper remain inside the printer?
- Does the piece of paper remain in the right side or the left side space (C) inside the printer?
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| Summary |
7. Close the top cover.
All print jobs in the queue are canceled. Reprint if necessary.
REFERENCE
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer.
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If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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| Cause |
Small Size Paper Is Jammed inside the Printer
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| Summary |
If the narrow width paper such as card sized paper is jammed due to loading it in the landscape orientation, remove the jammed paper following the procedure below.
IMPORTANT
Do not load the narrow width paper such as card sized paper in the landscape orientation.
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| Summary |
1. Load one piece of paper (same size as the jammed one) in the portrait orientation on the rear tray.
Do not load the paper in the landscape orientation.
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2. Turn the printer off.
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3. Turn the printer back on.
The loaded paper feeds and pushes the jammed paper out.
All print jobs in queue are canceled. Reprint if necessary.
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| Cause |
In Other Cases
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| Summary |
Make sure of the following:
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| Summary |
Check1 : Are there any foreign objects around the paper output slot?
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Check2 : Are there any foreign objects in the rear tray?
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
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Check3 : Is the paper curled?
Load the paper after correcting its curl.
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Check4 : Is the loaded paper the A3 sized plain paper?
Only when A3 sized plain paper jams frequently near the paper output slot or is curled, set to the printer to prevent paper jam with the printer driver.
Print speed or print quality may be reduced if you apply the setting to prevent paper jam.
* Readjust the setting not to prevent paper jam once printing is complete. If not, this setting remains enabled for all subsequent print jobs.
Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper jam check box, and then click OK.
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper jam check box, and then click Apply.
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