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Cause

The paper settings for printing don't match the rear tray paper information registered on the printer.

 Learn about the correct correspsonding media type and paper size settings made in the Windows printer driver or on the printer's screen.

 Learn more about setting the rear tray paper information on the printer.

If the print paper settings don't match the rear tray paper information set on the printer, as shown below, a message appears on the LCD.

• Print settings specified on the printer driver:

  Paper size: A5

  Media type: Plain paper

• Rear tray paper information set on the printer:

  Paper size: A4

  Media type: Plain paper

What to Do

Press the printer's OK button to display the screen below.

Use the button to select the appropriate action, then press the printer's OK button.

 Depending on settings, some of the options below may not appear.

Print on set paper

Select this option to print onto the paper in the rear tray without changing the paper settings.

For example, if the print paper setting is A5, and rear tray paper information are set to A4, the A5 size setting is used to print onto the paper in the rear tray.

Replace the paper

Select this option to print after changing the paper in the rear tray.

For example, if the print paper setting is A5, and the rear tray paper information are set to A4, change the paper in the rear tray to A5 paper and proceed with printing.

Once you have changed the paper, the screen for setting the rear tray paper information appears. Set paper information for the paper in the rear tray.

 Learn about the correct correspsonding media type and paper size settings made in the Windows printer driver or on the printer's screen.

Cancel

Cancels printing.

Select this option when you want to change the print paper settings. Change the paper settings and retry printing.

 To suppress the misprint prevention message, change the setting as described below. When you suppress the message, the printer uses the paper settings for printing onto the paper in the rear tray regardless of whether or not the paper matches these settings.

 Learn how to change the message view setting using the operation panel of the printer.

 Learn how to change the message view setting from a Windows PC or a Mac.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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