An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, and take the appropriate action.

Alarm Lamp Flashes

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	Printer is out of paper.	1000
3 flashes	The cover is opened while printing is in progress.	1203
3 flashes	Paper jam.	1300
4 flashes	FINE cartridge is not installed properly.	168A
5 flashes	FINE cartridge is not installed.	1401
	FINE cartridge cannot be recognized.	1403
	Appropriate ink cartridge is not installed.	1485
8 flashes	Ink absorber is almost full.	1700
9 flashes	The protective material for the FINE cartridge or the tape remains attached.	1890
11 flashes	The media type and paper size are not set correctly.	4102
11 flashes	Cannot perform printing with the current print setting.	4103
12 flashes	The specified data cannot be printed.	4100
13 flashes	Ink may have run out.	1686
14 flashes	Ink cartridge cannot be recognized.	1684
15 flashes	FINE cartridge cannot be recognized.	1682
16 flashes	Ink has run out.	1688

ON Lamp and Alarm Lamp Flash Alternately

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	Printer error has occurred.	5100
7 flashes	Printer error has occurred.	5B00, 5B01
10 flashes	An error requiring a repair has occurred.	B201 B202 B203 B204
Other cases than above	Printer error has occurred.	5011 5012 5050 5200 5400 6000 6500 6800 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946

When a Support Code and a message are displayed on the computer screen:

For Windows:
For Mac OS:

* The screen differs depending on the OS you are using.

For details on how to resolve errors, see List of Support Code for Error.

Note

For details on how to resolve errors without Support Codes, see Message Appears.