I am unable to print from Windows to my MultiPASS (C5000)

Review the procedures below and perform each step until your MultiPASS will print from Windows.

1. Shut down the computer and unplug the power cord from your MultiPASS. Disconnect and reconnect ends of the printer interface cable to make sure it is firmly seated. Plug in the power cord to your MultiPASS, wait until the MultiPASS displays the date and receive mode, then turn on the computer.
2. After the computer has fully booted, open the document you wish to print and close all other running applications.
3. From the application's 'File' menu, click 'Print', select the MultiPASS Printer Driver, make any necessary print option settings and click 'OK'. If the MultiPASS Printer Driver does not appear in the printer drop down list, then you can install just the printer driver from the Install Me First CD-ROM.

1. To install just the MultiPASS Printer Driver, save the document you want to print, close all running applications, and insert the Install Me First disk into your CD-ROM drive. Setup should start automatically.
2. If Setup does not start automatically, then click 'Start' and then 'Run'. In the Open box, type "X:\setup" (where X is your CD drive) then click 'OK'.
3. Click 'Next' at the Welcome screen.
4. The Master Installer will detect that more than one component has been installed. Click 'OK'.
5. Confirm the check mark appears to the left of the MultiPASS C5000 Printer Driver then click 'Next'.
6. After the printer files have been installed and configured, you may be prompted to register your product. Once Setup has completed, skip the registration and click 'Finish'.

4. Search and delete temporary (TMP) files that may be occupying your computer's hard drive space.
5. In the MultiPASS Printer Properties, set the MultiPASS Spool Settings to 'Print directly to the printer'.
   • Click 'Start', 'Settings', 'Printers'.
   • Right-click on the MultiPASS Printer icon.
   • Select 'Properties'.
   • Click the Details tab, and then 'Spool Settings' (this is where to change the spool Settings)
6. If the MultiPASS still doesn't print, delete the MultiPASS Printer Driver then search and delete the following files from X:\WINDOWS\SYSTEM\ directory (where X is your computer's hard drive, usually C:\).

7. • CANONBJ.DRV
   • CISPRINT.386
   • CIS1284.DLL
   • CISPMON.DLL