Message | Action |
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Auto redial | The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing. Click here for detailed instructions to cancel an auto redial. For instructions to change the Auto redial setting, click here. |
This group dial cannot be used.
Coded speed dial ##
| * "##" represents a two-digit number.
You selected a coded speed dial code to which a group is registered with the Hook button pressed.
A coded speed dial code to which a group is registered cannot be used in this way. Click here for instructions to create or edit a speed dial. |
This group dial cannot be used.
One-touch speed dial ##
| * "##" represents a two-digit number.
You pressed a One-touch Speed Dial button to which a group is registered with the Hook button pressed.
A One-touch Speed Dial button to which a group is registered cannot be used in this way. Click here for instructions to create or edit a speed dial. |
Replace the receiver | The handset is not placed in the handset cradle correctly.
Replace the handset correctly. |
Try again in black & white | The recipient's fax machine is not color-compatible.
Press the Black button to resend the fax. Alternatively, you can set Color transmission to If incompatible, B&W. Click here for detailed instructions. |
Failed to connect | The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF. Click here for instructions to connect the phone cord to the printer. |
Received in memory | If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically. Ink has run out:
Replace the FINE Cartridge. Click here for instructions to replace an ink tank.
 NoteYou can set the machine to forcibly print a received fax even if the ink has run out.
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in memory.
If the ink has already run out, we recommend that OFF be selected for Auto print in FAX user settings to store the received fax in memory. When you print the fax stored in memory manually, check the ink level and take the appropriate action. (Click here to check the ink tank status.) After that, select ON for Auto print, and the fax stored in memory will be printed automatically. Click here for instructions.
Paper has run out:
Load the paper and press the OK button. Click here for instructions to load paper into the printer. A different size of paper from that specified by Page size is loaded:
Load the same size of paper as that specified by Page size, then press the OK button. Click here for instructions to change the paper size and print the received faxes from memory. Page size is set to other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14"):
Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14"). Click here for instructions to change the paper size and print the received faxes from memory. Media type is set to other than Plain paper:
Set Media type to Plain paper. Click here for instructions to change the paper type and print the received faxes from memory. You pressed the Stop button to cancel printing of a fax:
Press the FAX button.
Note To print the received faxes automatically, select ON for Auto print in FAX user settings. Click here for instructions. When OFF is selected for Auto print in FAX user settings, print the faxes stored in memory from the Memory reference screen. Click here for instructions to print received faxes from memory. If you did not print the fax stored in memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in memory later. Click here for instructions to print received faxes from memory.
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Busy/no signal | The telephone number you dialed is busy.
Try dialing again after waiting for a moment. The fax number dialed is incorrect.
Check the fax number and dial again. The recipient's fax machine did not respond (after all automatic redialing attempts).
Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number. The recipient is not using a G3 machine.
The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible. The touch tone/rotary pulse setting on the machine is incorrect.
Set the machine to match the telephone line you are using. Click here for instructions to change the telephone line type.
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Memory is full | The machine's memory is full because it has sent/received too many documents, or a detailed document. Click here for instructions to print or delete faxes from memory. When sending a fax, divide it to resend. When receiving a fax, print or delete documents in the machine's memory, then ask the sender to resend the fax. Click here for instructions to print or delete faxes from memory.
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Check the page size and press OK | Paper other than A4, Letter-, or Legal-sized* paper is loaded.
Load A4, Letter-, or Legal-sized paper. Click here for instructions to change the paper size and print the received faxes from memory. * Legal may not be available depending on the country or region of purchase. |
Change the paper
A4/LTR/Legal Plain paper | The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") and Media type to Plain paper to print received faxes. Click here for instructions to change the paper type and print the received faxes from memory. * Legal may not be available depending on the country or region of purchase. |
Fax info does not match | Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax information is set to ON. Click here for instructions to check or change this setting. |
Reception rejected | Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject. Click here for instructions to check or change this setting. |
Waiting for report output | When OFF is selected for Auto print in FAX user settings, a report will not be printed and stored in memory. Select ON for Auto print, then print the report. Click here for instructions. |
The power cord has been unplugged and the FAX image data in memory has been lost. Press OK.
| A power failure has occurred or the power cord has been unplugged while the machine is turned on. Press the OK button.
 Important |
