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Printer showing as HP on Microsoft Windows 10 and 11

Article ID: ART184553 | Date published: 12/06/2023 | Date last updated: 12/19/2023
 

Description

Microsoft has acknowledged an issue on Windows 10 and 11 and computers connected to the Microsoft store.

Solution

Update!!

Microsoft has published a KB article with a process to correct the printer name issue.

View the article here.

The details of the issue discovered by Microsft are detailed here.

Please note that while the name of the printer may change, Microsoft states printing operations should not be affected.

This issue was discovered December 5, 2023 and is currently under investigation.

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