Support Code 1002 Appears - TS9500 Series

Article ID: ART172172 | Date published: 10/09/2018 | Date last updated: 02/25/2019
 

Description

Error code 1002

 

Solution

Cause

Printable disc (BD/DVD/CD, etc.) is not set, or the disc position is misaligned.
 

What to Do

Set the printable disc properly by following these steps.

  1. Remove the multi-purpose tray.
     

  2. Place a printable disc on the multi-purpose tray properly.
     

  3. Place the multi-purpose tray on the multi-purpose tray guide.
     

  4. Select OK on printer's touch screen.

    The printer starts printing.


 Important

  • When you print on multi-purpose tray compatible media, use the supplied multi-purpose tray.


 Note

  • To cancel printing, tap Stop on the touch screen.

 

TS9520 / TS9521C Support Page


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