The definition of the terms “Error Code” and “Support Code” are similar, and are therefore interchangeable. Both refer to errors communicated on your printer and/or computer.

Possible error causes include:

• There is no paper in the rear tray.

• The paper is not loaded properly.
   

What to Do:

1. Load paper in the rear tray of your printer.

2. Align the paper guide with the paper stack when you load paper.

3. Then, press the printer's Black or Color button.

 To cancel printing, press the printer's Stop button.
 

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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