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Support Code List - iX6820
| Article ID: ART170298 |
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Date published: 05/10/2018 |
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Date last updated: 04/30/2019 |
Description
Alarm Lamp Flashes - iX6820
Support Code Error List
Solution
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes
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Cause
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Support Code
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2 flashes
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There is no paper in the rear tray.
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1000
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The paper size in the print settings and the size of the loaded paper do not match.
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2100, 2101
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3 flashes
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The front cover is closed.
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1250
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Paper is jammed in the paper output slot or in the rear tray.
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1300
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4 flashes
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If the lamp on the ink tank is flashing, ink may have run out.
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1600
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The ink tank is not installed.
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1660
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5 flashes
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The print head may be damaged.
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1401, 1403, 1405
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7 flashes
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Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
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1680
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More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
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1681
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8 flashes
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The ink absorber is almost full.
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1700, 1701
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11 flashes
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Automatic Print Head Alignment failed.
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2500
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Cannot perform printing with the current print setting.
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4103
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12 flashes
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You cannot print the contents on CREATIVE PARK PREMIUM.
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4100
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13 flashes
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The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
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1683
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14 flashes
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The ink tank cannot be recognized.
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1684
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15 flashes
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The ink tank cannot be recognized.
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1410, 1411, 1412, 1413, 1414
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16 flashes
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The ink has run out. (The lamp on the ink tank flashes.)
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1688
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21 flashes
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The printer cannot detect the paper size.
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2103
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22 flashes
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The printer has detected that the paper has been fed aligned to one side.
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2102
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Support Code Corresponding to the Number of Alternate Flashes of the POWER Lamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes
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Cause
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Support Code
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2 flashes
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Printer error has occurred.
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5100
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7 flashes
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Printer error has occurred.
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5B00, 5B01
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10 flashes
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An error requiring you to contact the service center has occurred..
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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B200
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Other cases than above
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Printer error has occurred.
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5101, 5200, 5400, 5700, 5C00, 5C20, 6000, 6001, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A80, 6A81, 6A90, C000
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For details on how to resolve errors without Support Codes, see A Message Is Displayed.
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