Wrong paper and print quality settings.

• Confirm the paper and print quality settings.

cartridge isn't installed properly

• If the Ink cartridge locking cover isn't closed securely, ink may not be ejected correctly.

• Open the scanning unit (cover), open the ink cartridge locking cover, then close the ink cartridge locking cover.

• When you close the ink cartridge locking cover, push the ink cartridge locking cover until it clicks into place.

Ink does not eject properly from the print head nozzles.

• Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

• After you perform the print head cleaning, print the nozzle check pattern and examine the pattern.

• If the problem isn't resolved after print head cleaning twice, perform the print head deep cleaning.

• If the problem isn't resolved after print head deep cleaning, turn off the machine and perform another print head deep cleaning after 24 hours.

• If the problem isn't resolved after the second print head deep cleaning, ink may have run out. Replace the ink cartridge.

Printer out of ink.

• When a cartridge runs out of ink, replace it with a new one.

Printed on the wrong side of the paper.

• Make sure to load the paper with the printable side face up.

• If you print on the wrong side of the paper, you may get unclear prints or reduced quality.

• Refer to the instruction manual supplied with the paper for detailed information on the printable side.

Dirty platen glass.

• Clean the platen glass.

Document or photo isn't aligned properly on the platen glass.

• Make sure that you load the original properly on the glass.

Wrong side of the document or photo is loaded on the platen glass.

• Make sure that you load the original face down on the glass.

Copied a printout from the same machine.

• For MP250 series only, reprint from the computer.

• If you copy a document or image printed by this machine, print quality may be reduced.

Wrong print media thickness.

• If you print on a thicker paper such as certain types of photo paper or envelopes, enable Prevent Paper Abrasion from the computer in the Custom Settings area of the Maintenance tab of the printer driver setup window (Windows) or the IJ Printer Utility (macOS^®).