Ask a Question

Error -21345 or -21355 Appears When Trying to Scan Across a Network on macOS (PIXMA TS / TR)

Article ID: ART176065 | Date published: 01/03/2020 | Date last updated: 05/25/2023
 

Description

This article provides information on what can be done to resolve a -21345 or -21355 error that may be experienced when scanning across a network on macOS.

Solution

If you experience one of the following errors when scanning across a network on macOS:

Failed to open a connection to the device (-21345)

Failed to open a connection to the device (-21355)

Disabling IPv6 from the printer's control panel may resolve this issue.

Depending on your model, this will be found under LAN settings --> Common settings --> TCP/IP settings --> IPv6

OR

Device settings --> LAN settings --> Wi-Fi --> Manual setup --> TCP/IP settings --> IPv6

OR

Device settings --> LAN settings --> Wi-Fi --> Settings --> Advanced --> TCP/IP settings --> IPv6

Printer Support Home


Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
 
Please provide your comments