Support Code 2113 Appears on the Display

Article ID: ART164539 | Date published: 02/03/2016 | Date last updated: 10/21/2019
 

Description

Support Code 2113 Appears on the Display

Solution

Cause

The paper settings for printing are different from the cassette paper information registered to the printer.

If the paper settings for printing are different from the cassette paper information registered to theprinter as the following, a message is displayed on the LCD.

  • Print settings specified on the printer driver:

    Paper size: A4

    Media type: Plain paper

  • Cassette paper information registered to the printer:

    Paper size: Legal

    Media type: Plain paper

figure: LCD

Action

Pressing the printer's OK button, the following screen is displayed on the LCD.

figure: LCD

Select what to do as necessary.

Note

  • Depending on the setting, the choices below may not be displayed.

Use cass. settings

Select if you want to print on the paper loaded in the cassette 1 and the cassette 2 without changing the paper settings.

For example, when the paper setting for printing is A4 and the cassette paper information registered to the printer is Legal, the printer starts printing with A4 on the paper loaded in thecassette 1 and the cassette 2.

Replace the paper

Select if you want to print after replacing the paper of the cassette 1 and the cassette 2.

For example, when the paper setting for printing is A4 and the cassette paper information registered to the printer is Legal, you load A4 sized paper in the cassette 1 and the cassette 2before you start printing.

The cassette paper information registration screen is displayed after replacing the paper and inserting the cassettes. Register the cassette paper information according to the paper you loaded in the cassette 1 and the cassette 2.

Note

  • If you do not know what paper information to register to the printer, press the Back button when the screen to select the operation is displayed. When the previous screen is displayed, confirm the paper size and the media type, then register them to the printer.

Cancel printing

Cancels printing.

Select when you change the paper settings specified for printing. Change the paper settings, then try printing again.

You can also disable the Detect paper mismatch function on your printer.  This will prevent support code 2113 from appearing on your printer.  However, misprints can occur if this function is disabled (printing on the wrong size or type of paper).  Also, this will affect the paper size used by the printer when printing via AirPrint on an iOS device.

 

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