Support Code 2114 Appears - TS8320

Article ID: ART175316 | Date published: 09/11/2019 | Date last updated: 09/11/2019
 

Description

The paper settings for printing or copying do not match the rear tray paper information set on the printer.

 

Solution

Cause

Paper settings for printing or copying do not match the rear tray paper information set on the printer.


 Note

 
  • For copying, make the copy paper settings to match rear tray or cassette paper information set on the printer.
 
  • See below for details on cassette paper information set on the printer.
     


If the print or copy paper settings do not match rear tray paper information set on the printer, as shown below, a message appears on the touch screen.

  • Paper settings specified on the printer driver:

    Paper size: A5

    Paper type: Plain paper
     

  • Rear tray paper information set on the printer:

    Paper size: A4

    Paper type: Plain paper


 

What to Do

Select Next on the touch screen to display the screen below.
 


Select the appropriate action.


 Note

  • Depending on settings, some of the options below may not appear.

Print with the loaded paper.

Select this option to print or copy onto the paper in the rear tray without changing the paper settings.

For example, if the print or copy paper setting is A5, and rear tray information is set to A4, the A5 size setting is used to print or copy onto the paper in the rear tray.


Replace the paper and print

Select this option to print after changing the paper in the rear tray.

For example, if the print or copy paper setting is A5, and rear tray paper information is set to A4, change the paper in the rear tray to A5 paper and proceed with printing or copying.

After changing the paper and closing the feed slot cover, the paper information registration screen for the rear tray appears. Register the paper information on the printer according to the loaded paper.


 Note

Cancel print

Cancels printing.

Select this option when you want to change the print or copy paper settings. Change the paper settings and retry printing.


 Note

  • To suppress the misprint prevention message, change the setting as described below. When you suppress the message, the printer uses the paper settings for printing or copying onto the paper in the rear tray regardless of whether or not the paper matches these settings.
     


 

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