Windows 7

If, after upgrading your computer's operating system from Windows Vista to Windows 7 and you receive an error message while printing, network printing or scanning is unsuccessful (built-in network capable printers only) or PC Faxing (MP530 and MP830 only) is unavailable, uninstall and reinstall the Canon MP drivers.

1. Turn the printer off.
    
2. Select 'All Programs' from the Start menu.
    
3. Select the Canon MP driver you want to uninstall, and then select 'Uninstall' from the menu that appears.
   
   
   
   Note: Click here if your printer does not appear in the Programs menu.
    
4. When the confirmation message shown below is displayed, click 'OK'.
   
   
    
5. A window showing the progress of the un-installation is displayed. Wait until the "Uninstall successfully completed" message is displayed, and then click 'OK'.
   
   
   
   
   
   Note: If you uninstall the Canon MP driver from the Control Panel, the printer model name will remain in the Programs menu. To completely remove all files, including the printer model name from the Start menu, uninstall the printer driver using the procedure described in step 2.

Use the steps below to uninstall the printer driver if your printer does not appear in the Programs menu.

1. Make sure your printer is connected and turned OFF (or the power cord is unplugged).
    

2. Turn on your computer and log on as Administrator.
    

3. Open the Printers window.
   
   Select 'Devices and Printers' from the 'Start' menu.
    

4. Click your right mouse button on your printer's icon and select 'Remove' from the menu that appears.

5. Click 'Yes' to proceed with the deleting process.
    

6. Click the 'Server Properties' button at the top of the window.
    

7. Click the 'Drivers' tab. Select your Canon printer from the list and click 'Remove'.
    

8. Click 'Yes' to proceed with the deleting process.
    

Follow the steps below to reinstall the Canon MP drivers:

Important: You must have Internet access in order to reinstall the printer driver.

1. Make sure the printer is still powered off.
    
2. Connect the printer cable to the printer and the computer.
    
3. Power the printer on, and the driver installation will begin automatically.
    
4. Follow all on screen instructions to complete the installation.
    
5. Make sure the printer is still powered off.
    
6. Get Product Support
    
7. Type your model name or number in the search box.  After a few moments, you will see that model name appear under that box.  Click it and then click Go.
    
8. The support page for your model will appear.  You will automatically be at the Drivers & Downloads section of the page (if that section does not load automatically, click the Drivers & Downloads tab and that section will appear).
    
9. Your operating system will be detected automatically by the support page.  If it is not, select it from the Operating System drop down menu.
    
10. In the Drivers section, you will see the drivers you need under either the Recommended or Drivers areas.  Click the Select button to the right of the driver that you want to download.  Then, click the Download button to start the download.
     
11. After the download is complete, double click the driver file from its download location to start the installation.
     
12. Follow all on screen instructions to complete the installation.