Cause

Document is jammed in ADF.
 

What to Do

Remove the document following the procedure below.

 Important

• The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax are stored in the printer's memory.
  Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.
  If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
   

• If the original remains in the ADF by pressing the Stop button while the printer is scanning the document:

  If you press the Stop button during scanning then the document remained in the ADF, the message about the paper remained in the ADF appears on the touch screen. Tap OK so that the remaining document is automatically fed out.
   

• If the original is jammed in the ADF:

  Remove the document following the procedure below.

  1. If printing is in progress, press Stop button.
      

  2. Turn off printer.
      

  3. If a multi-page document is loaded, remove any pages other than jammed page from ADF and open document feeder cover.

     
     
      

  4. Pull out jammed document from ADF.

     
     
      

  5. Close document feeder cover and turn on printer.

     When rescanning the document after clearing the error, rescan it from the first page.

  
  If you cannot remove the document or the document tears inside the printer, or if the document jam error continues after removing the document, service is required.

  For support and service options, sign into (or create) your Canon Account from the link below.
  My Canon Account

  
   Note

  • The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

    In this case, reduce the number of document pages to approximately half of the loading capacity.

    If the document still jams, use the platen glass instead.
     

• If the original is jammed in the ADF (from the paper feed side):

  If the document is jammed in the document output slot, close the document tray as shown in the figure below and pull out the document.

  
  
   

  When rescanning the document after clearing the error, rescan it from the first page.

  If you cannot remove the document or the document tears inside the printer, or if the document jam error continues after removing the document, service is required.
  For support and service options, sign into (or create) your Canon Account from the link below.
  My Canon Account
   

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