If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
 

You need to prepare

For cassette 1: A single sheet of A4 or Letter-sized plain paper (to be cut for use)

For cassette 2: Three sheets of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Select Roller cleaning.

   1. Flick the HOME screen, then tap Setup.

      The setup menu screen will appear.
       

   2. Tap Maintenance.

      The Maintenance screen will appear.
       

   3. Tap Roller cleaning.

      

      The confirmation screen will appear.
       

   4. Tap Yes.

   5. Tap the paper source to clean (Cassette 1 or Cassette 2).
       

3. Clean the paper feed roller without paper.

   1. Follow the message to remove any paper from the paper source you selected in (5) of step 2.

   2. Tap OK.

      The paper feed roller will rotate as it is cleaned.
       

4. Clean the paper feed roller with paper.

   1. Make sure that the paper feed roller has stopped rotating, then follow the message to load plain paper as follows in the paper source you selected in (5) of step 2.
       

      Loading paper in cassette 1:

      Cut a single sheet of A4 or Letter-sized plain paper into four pieces.

      Load them in the cassette 1 with the top and bottom edges (A) towards the back side of the cassette 1.

      
      
       

      Loading paper in cassette 2:

      Load three or more sheets of A4 or Letter-sized paper in the cassette 2.
       

   2. Holding sides of the paper output tray, gently open it.

      The output tray extension will open automatically when the paper output tray is opened.
       

   3. Extend the paper output support.

      
      Important

      • If the disc tray guide is open, close it.
         

   4. Tap OK.

      The machine starts cleaning. The cleaning will be complete when the paper is ejected.
       

   5. When the completion message appears, tap OK.

If the problem is not resolved after cleaning the paper feed roller, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account