Paper Jams (DR-2020U)

Article ID: ART106703 | Date published: 05/11/2015 | Date last updated: 08/15/2015
 

Description

If a paper jam occurs while scanning from the feeder, follow the procedure below.

Solution

If a paper jam occurs while scanning from the feeder, an error message appears on the display panel. Follow the procedure below to clear the jam.


Be careful not to cut your fingers on the edges of the paper when clearing paper jams.

  1. Remove any documents remaining in the document feed tray and eject outlet.

  2. Open the feeder cover, and confirm the location of the paper jam.



    If the paper jam is not inside the feeder cover, check the underside of the feeder or the eject outlet.

  3. If the jammed document does nt appear wrinkled or otherwise damaged, close the feeder cover, and press the STOP button.
    The jammed document is ejected, and the error message is cleared on the display.


  4. If the document is jammed at an angle or wrinkled, carefully remove the document without tearing it.


    Remove the document carefully, and do not pull with excessive force. Should the document tear, always be sure to remove any pieces of paper remaining in the scanner.

  5. Close the feeder cover gently.



    When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury.

  6. Press the STOP button to clear the error message on the display.



    After clearing the paper jam, confirm whether the last document was scanned before you continue scanning..

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