Cannot Connect to the Network (Wireless LAN Connection)

Article ID: ART175992 | Date published: 12/13/2019 | Date last updated: 02/19/2020
 

Description

Cannot Connect to the Network (Wireless LAN Connection)

Solution

A possible cause may be that connection settings of the machine, wireless router, or access point are wrong. Check the following.

413S-03F

Cannot Connect to the Network (Wireless LAN Connection)

A possible cause may be that connection settings of the machine, wireless router, or access point are wrong. Check the following.
Also see the items below.

Is the machine properly installed and ready to connect to the network?

Is the Wi-Fi icon displayed in the Home screen?

Check whether wireless LAN connection is selected.

Have you checked the settings of the wireless router or access point?

Check whether the network key is set correctly.
NOTE
For more information about how to check the network key, see the instruction manual for the wireless router or access point, or contact the manufacturer.
Check that the WEP key that was automatically generated (hexadecimal) is not selected. To enable communication without changing the settings of the wireless router or access point, configure the wireless LAN connection settings with manual entry.
If the wireless router or access point is set as described below, change the settings of the router.
The MAC address of the machine and computer is rejected by the MAC address packet filtering function*.
When only IEEE 802.11n is used for the wireless communication, WEP is selected or the WPA/WPA2 encryption method is set to TKIP.
*A function to permit only communications with devices with specified MAC addresses and prohibit other communications.

Are the SSID of the wireless router or access point to which the computer is connected and that of the wireless router or access point to which the machine is connected the same?

Check both the machine and computer settings.
To check the SSID to which the machine is connected Viewing Network Settings
To check the SSID to which the computer is connected Basic Windows Operations
If they are different, reset the wireless LAN connection settings of this machine. Connecting to a Wireless LAN
NOTE
When you reset wireless LAN connection settings
As the wireless router or access point, select the one with the SSID to which the computer is connected.


SIMS Doc Id

1576099901

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