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Scan Is Slow or Freezes Using MP Navigator on a PIXMA MP Series

Article ID: ART159738 | Date published: 06/09/2015 | Date last updated: 02/18/2020
 

Description

Find out what to do if the scanner is slow or the action freezes when you use MP Navigator with a PIXMA MP130, MP750, MP760 or MP780.

Solution

If you find that an image scan using MP Navigator is slow or appears to be suspended, check the following:

  • Did you select Reduce moire? If you remove this setting, it may speed up the scan.

  • ​Is your Document Size set to Auto Detect? If you remove this setting, and set the Document Size to match the paper size on the scanner, it may speed up the scan.


Here's how to complete either of the tasks above

  1. Open the MP Navigator screen.

  2. Select Scan Photo / Document.

    MP Navigator screen with Scan Photo/Document selected

  3. When the screen Scan Photo / Document appears, choose Specify.

    Specify button chosen

  4. Uncheck the check box to Reduce moire. Or, for Document Size, select the same paper size as the paper on the scanner surface.

    Reduce moire checkbox is unchecked

    Document size is reset to match what's on the scanner surface

  5. Select OK, then Scan to to complete the the scan.

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