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Error: "A double paper-feed has occurred. Please check the document and the scanned image on the display and scan the document again."

Article ID: ART136284 | Date published: 05/13/2015 | Date last updated: 11/10/2015
 

Description

If you receive this error and there it is obvious that a double paper-feed has not occurred, you may need to update your CaptureOnTouch to the latest version.

Solution

Error: "A double paper-feed has occurred. Please check the document and the scanned image on the display and scan the document again."

 

If you receive this error and there it is obvious that a double paper-feed has not occurred, you may need to update your CaptureOnTouch to the latest version. Please go to our website and download the latest version.

http://www.usa.canon.com/cusa/office/products/hardware/scanners/high_speed_document_scanners/imageformula_dr_c125_document_scanner#DriversAndSoftware


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