If a USB cable is used to connect the camcorder to a computer, please check the following points.
Is the USB cable properly connected?
- If there is more than one USB terminal on the computer, try to connect the USB cable to the other terminals.
- Disconnect any USB devices other than the camcorder, keyboard, and mouse.
- Connect the camcorder and the computer directly with a USB cable. Operation using USB hubs is not guaranteed.
- If software is running in the background, exit them and connect the camcorder again.
Are the camcorder's [
USB Connection Type] settings set to [
Computer/Printer] or [
Connect and Set] ?
If [Connect and Set] is selected, you need to select [DVD Burner] or [Computer/Printer] when a USB cable is already connected. In this case, select [Computer/Printer].
Is the playback screen of the data you want to read displayed on the camcorder?
- To read movies, set the camcorder to movie playback mode.
- To read photos, select the memory ( Built-in memory or memory card ) in which the data is stored.
Are you using the compact power adapter to turn on the camcorder?
- When writing a movie that was saved to a computer back to the camcorder, connect the camcorder with the compact power adapter.
- When saving movies and photos, and writing back photos, you can also use a battery pack to turn on the camcorder with the USB cable connecting the camcorder and the computer.
attention:
Observe the following precautions while the ACCESS indicator is on or flashing. Failing to do so may result in permanent data loss.
- Do not open the memory card slot cover.
- Do not disconnect the USB cable.
- Do not disconnect the power source or turn off the camcorder.
- Do not change the camcorder's operating mode.
Connecting the camcorder to a computer in movie playback mode
- If PIXELA ImageMixer 3 SE is installed according to the steps in the installation guide that is supplied with the camcorder, [ImageMixer 3 Launcher] automatically starts.
- If [ImageMixer 3 Launcher] does not start automatically, double-click the [ImageMixer 3 SE Ver.5] icon on the desktop.
If the camcorder is not connected to a computer, some of the items in [ImageMixer 3 Launcher] cannot be selected.
If a computer cannot be connected with the camcorder even after you have checked the above items, please contact a Canon Service Center.
For details on the operational procedures such as reading data, please see the software instruction manual.