Cause

Scanning the print head alignment sheet has failed.

Action

Tap OK on the touch screen to dismiss the error, then take the actions described below.

• Make sure that the print head alignment sheet is set in the correct position and orientation on the platen (scanner glass).

• Make sure the platen and the print head alignment sheet are not dirty.

• Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.

  For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper.

• Print the nozzle check pattern to check the status of the print head.

  If the print head nozzles are clogged, perform a print head cleaning.

If the error is not resolved, perform a Manual Print Head Alignment from a Windows PC or a Mac.

If the problem persists after following the steps above, your printer requires servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.