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Firmware Information and Updating (Mac) - PRO-100

Article ID: ART151402 | Date published: 05/22/2015 | Date last updated: 01/09/2023
 

Description

This article contains information and instructions on updating the firmware of the PIXMA PRO-100 from a Mac.

 

Solution

IMPORTANT NOTE!  If your current firmware version ends in a zero, then you will only be able to update to an existing firmware that also ends in a zero.  For example, if your firmware is ver. 1.100, then you will be able to update to ver. 1.110.  If your firmware version ends in a one such as ver. 1.031, then you would be able to update to a firmware tha also ends in a one such as ver. 2.031

 Note

  • After the firmware update file has been downloaded, open it and a disk image will be mounted on the desktop.  Open the disk image to find the Printer Update program.
 

Operating Environment for Printer Update Utility

  • Target operating systems

    • macOS 10.4.11, 10.5.8, 10.6.8, 10.7.5, 10.8.5, 10.9 - 10.14
       

  • Requirements

    • Printer that you are using

    • USB cable

    • Printer Update Utility
       

Check Whether Update is Necessary

You can check whether an update is required by printing the nozzle check pattern.

Check the software (firmware) version "Ver. X.XXX" that was printed in the nozzle check pattern print results. If the firmware version is earlier than Ver. 1.110, a firmware update may be possible. Please see the Important Note at the top.

Update according to "Firmware Version Update Procedure" described below.


 Note

  • For instructions on printing the nozzle check pattern, refer to the on-screen manual that comes with the printer.
     

Firmware Version Update Procedure

If a LAN cable or a USB cable for camera connection is connected, disconnect those cables.

For models with card slots, remove all the cards if they are inserted in the card slots.

  1. Connect the computer and the printer by using a USB cable.



 Note

  • Make sure that only one printer is connected to the computer via a USB cable.



Important

  • Confirm that the sleep mode is disabled on the computer.

  • Double-click (Printer Update) to start the update utility.

  • Check the contents of Step 1 that is displayed in the Printer Update Utility, turn on the printer power, and then click Next.



 Note

  • If an error message is displayed, the possible causes are as follows:

    • Cause (1): The USB cable is not connected.
      Corrective action: Connect the USB cable, and start over from step 1.

    • Cause (2): The downloaded update file is for a different printer.
      Corrective action: Download the file for the printer to be updated, and start over from step 1.

  • Check the contents of Step 2 that is displayed in the Printer Update Utility and click Start.



    Printer name: Name of the printer connected to the computer.

    Current software version: Software version of the connected printer.

    Update software version: Software version to which the printer is to be updated at this time.


Important

  • Do not turn off the printer or disconnect the USB cable until the update is complete. Doing so may cause an error.



 Note

  • If you are unable to click Start, the update was attempted on a printer that does not require firmware overwriting. Check the Current software version again.
    If it does not require the update then cancel it.

  • During the update, the error lamp on the printer will flash orange.


This completes the firmware update.

When the version update is complete, the printer power turns off automatically. To use the printer, first disconnect the power cable, reconnect it, and then turn on the power again.

If you are using the printer with LAN connection, disconnect the USB cable first and then, connect the LAN cable.

  • When the Step 3 window appears in the Printer Update Utility, check the message contents, and click Quit.


Important

  • If you will be using the printer in a LAN connection, return the regular printer setting to LAN connection.



 Note

  • If the power is turned off during the update, the update will not end normally.
    If the printer does not operate normally even if you turn off the printer power and then turn it back on again, the update may not have ended normally.
     

Error Causes and Corrective Actions

If an error is detected during operation of the Printer Update Utility, an error message is displayed.
If an error message is displayed, perform the operation described in the message instructions.
The following table lists the causes and corrective actions of the main error messages that may be displayed.

Message

Cause

Corrective action

This program does not support the operating system you are using.

An attempt was made to run the Printer Update Utility on an operating system that the utility does not support.

Run the Printer Update Utility on the supported operating system.

Mac OS X Classic is running.

Stop Mac OS X Classic and restart the utility.

An attempt was made to operate the Printer Update Utility while Classic was running on Mac OS X.

Stop Classic, and operate the Printer Update Utility from Mac OS X.

The printer cannot be found.

Check the following items, and then restart the utility:

  • Check that the printer and the PC are connected correctly with a USB cable.

  • Check that the printer power is on.

  1. The printer and the computer are not connected via a USB cable.

  2. The printer power is off.

  3. The downloaded utility is for a different printer.

  4. The printer is operating.

  1. Connect the printer and the computer by using a USB cable.

  2. Turn on the printer.

  3. Download the Printer Update Utility for the printer to be updated, and then start over from the beginning.

  4. Wait until the printer operation ends, and then run the utility.

More than one printer is connected.

Make sure only one printer is connected with a USB cable, and then restart the utility.

Two or more printers to be updated are connected to the computer.

Connect only one printer.

The printer status is incorrect.

Turn on the printer again, and then restart the utility.

The printer was unable to execute the update.

Turn on the printer again.

An error occurred during the printer function update.

Since the update failed, the printer cannot be used in its current condition.

Turn on the printer again, and then be sure to restart the utility.

The printer power was turned off or the USB cable was disconnected during execution of the update.

Press OK button to terminate the Printer Update Utility. Turn off the printer power, wait a few seconds, and then turn on the power again. Start the utility again, and operate it.

If the printer does not start normally or if the update cannot be executed, repairs are necessary.

PIXMA Pro Series Printers Support


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