| Cannot Send a Fax ID:
8202152400_
EN_
1
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| Issue |
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| Cause |
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| Summary |
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| Cause |
[ Cannot Send a Fax ]
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| Summary |
[ Cannot Send a Fax ]
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| Cause |
Check 1: Is the power turned on?
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| Summary |
- You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
- If you unplugged the power cord without turning off the power (one of the lamps on the operation panel is lit), reconnecting it turns on the power automatically.
- If you unplugged the power cord after pressing the ON button to turn off the power (no lamps on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
- If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.
(A) ON button
(B) FAX Memory lamp
IMPORTANT
- Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the power cord.If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
REFERENCE
- If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.
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Check 2: Is the document being sent from memory or the fax being received into memory?
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| Summary |
When the message for the transmission/reception is displayed on the Fax standby screen, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.
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Document Stored in Machine's Memory
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| Cause |
Check 3: Is the machine's memory full?
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| Summary |
Delete contents in memory, then send a fax again.
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Document Stored in Machine's Memory
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| Cause |
Check 4: Is the telephone line type set correctly?
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| Summary |
Check the telephone line type setting and change it as necessary.
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Connecting the Telephone Line
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| Cause |
Check 5: Is Hook key setting set to Disable?
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| Summary |
When you send a fax manually, dial the number with [ Enable ] selected for [ Hook key setting ] in [ Security control ] under [ FAX settings ], or dial the number using the telephone connected to the machine.
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Check 6: Is Dial tone detect set to ON?
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| Summary |
Resend the fax after a while.
If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].
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Check 7: Is the fax number registered correctly in the machine's directory?
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| Summary |
Check the recipient's fax/telephone number, correct the fax/telephone number registered in the machine's directory, then send the document again.
REFERENCE
- You can check the registered information in the machine's directory by printing RECIPIENT TELEPHONE NUMBER LIST.
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| Cause |
Check 8: Does an error occur during transmission?
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| Summary |
- Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause.
- Print ACTIVITY REPORT and check for an error.
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Check 9: Is the document loaded properly?
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| Summary |
Remove the document, then reload it on the Platen Glass or in the ADF.
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Check 10: Does a printer error occur?
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| Summary |
Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check the cause.
If you are in a hurry, press the Stop button to close the message, then send the fax.
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Check 11: Is the telephone line connected correctly?
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| Summary |
Reconnect the telephone line cable to the telephone line jack.
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
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| See Also |
Connecting the Telephone Line
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| Cause |
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| Cause |
[ Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by Entering the Numbers ]
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| Summary |
[ Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by Entering the Numbers ]
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| Cause |
Check: Have you already selected the recipient from the redial history, or already dialed a number by entering the fax/telephone numbers?
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| Summary |
You can dial one recipient by selecting from the redial history or by entering the fax/telephone numbers as the recipient of sequential broadcasting.
If you already have dialed by selecting from the redial history or by entering the fax/telephone numbers, select the recipient from the machine's directory.
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| Cause |
[ Errors Often Occur When You Send a Fax ]
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| Summary |
[ Errors Often Occur When You Send a Fax ]
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| Cause |
Check: Check the telephone line condition or the connection.
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| Summary |
If the telephone line or connection is poor, reducing the transmission start speed may correct the error.
Reduce the transmission start speed on TX start speed in Adv. communication settings in Advanced FAX settings under FAX settings.
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