If you have an error on your machine, count the number of beeps, then refer to the table below for solutions.
The printer beeps and the error light is orange
| Number of beeps |
Cause |
Solution |
|
2
|
The paper is out.
The paper is jammed.
There is a paper feed error.
|
- Set the paper correctly.
- If there is a paper jam in the printer, remove the jam, then tap Resume.
|
|
3
|
The black ink has run out.
|
- Replace the Black BC-60 cartridge.
|
|
4
|
The color or photo ink is out.
|
- Replace the Color BJ cartridge BC-61 or the Photo BJ cartridge BC-62.
|
|
5
|
There is a BJ cartridge error.
|
- One or of the BJ cartridges may not be installed correctly.
- Remove and reinstall the cartridges.
|
|
6
|
Waste ink tank nearly full.
|
- Tap Resume to skip the error so you can continue printing.
|
|
7
|
There is a BJ cartridge temperature error.
|
- The printer has overheated.
- Cancel the print job and wait a few minutes for the print head to cool down, then tap Resume.
|
|
8 (or more)
|
There is a service error.
|
-
Turn the printer OFF, unplug the power cord and wait a few minutes.
-
Plug the printer back in and turn it ON.
If the error continues, the machine may need service.
|
If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
