|
Error Message
|
Error
|
Handling
|
| Ink tank cover open |
The ink tank cover is open. |
Close the transport unit lever. |
XXXX ink empty
("XXXX" is black, cyan, magenta, or
yellow) |
Ink has run out. |
Replace with new ink tank. |
XXXX ink tank setting error
("XXXX" is black, cyan, magenta, or
yellow) |
The ink tank is not inserted
properly |
Set the ink tank again. |
XXXX ink tank abnormality #****
("XXXX" is black, cyan, magenta, or
yellow) |
The ink tank is not recognized.
Either the ink tank is abnormal
or an unsupported ink tank is
installed. |
Replace with new ink tank |
| Maintenance cartridge full #**** |
The maintenance cartridge's ink is
full. |
Replace with new maintenance
cartridge |
Maintenance cartridge setting
error |
The maintenance cartridge is not
inserted properly. |
Set the maintenance cartridge
again. |
Maintenance cartridge
abnormality |
The maintenance cartridge is not
recognized. |
Replace with new maintenance
cartridge |
| Paper jam #**** |
Paper is jammed. |
Remove the paper jam and set the
paper again. |
If out of paper, resupply with new
paper.
To cancel printing, click on [Cancel
Print Job] in the Status Monitor. |
If the same error occurs, confirm the
following:
- Confirm that the paper switch
lever is set to the appropriate
position for the paper.
- Confirm that the paper set (size
and shape) matches the paper
(size and shape) configured by
the application software or printer
driver.
- There is a possibility that the
transport unit's sensor is dirty.
Clean the transport unit.
- Confirm the printer driver's
version and the firmware's
version. If the printer driver and
the firmware used are not the
latest version, download the latest
version from the website and
update. |
| Paper empty #**** |
Out of paper. |
Set new paper.
To cancel printing, click on [Cancel
Print Job] in the Status Monitor |
Confirm the paper so that the
further edge touches the back of
the feeder lift tray. |
| Paper length different #**** |
The length of the paper that is
set differs from the paper size
configured by the application
software or printer driver. |
If the paper is different, replace with
the proper paper. |
If the application software or printer
driver's configuration is different,
click on the Status Monitor's [Cancel
Print Job] and print again after
correctly configuring the paper size. |
| Feeder tray overloaded #6201 |
The amount of paper loaded in
the feeder lift tray is over the limit. |
Load paper so that the number
of sheets is less than the specified
amount and the top surface of the
paper stack is lower than the paper
loading limit mark. |
If there is paper in the feeder slot,
remove it. |
Paper left on the feeder slot
#6202 |
Paper is jammed in the feeder slot. |
Remove the paper jam from the
feeder slot. |
| Feeder tray error |
The feeder lift tray does not lower. |
Confirm that is no foreign matter
under the paper lift tray. |
| Paper switch lever check#**** |
The paper switch lever needs to
be checked a set position. |
Confirm that the paper switch lever
is set to the appropriate position for
the paper.
After setting the paper switch lever
correctly, press the Pause key to
resume printing.
To cancel printing, click on [Cancel
Print Job] in the Status Monitor. |
| Update error #**** |
The firmware update failed. |
Perform the update again |
| Data mismatch #**** |
Abnormal data was received from
the computer. |
Confirm the cable connection and
print again. |
Confirm the printer driver's version
and the firmware's version. If the
printer driver and the firmware used
are not the latest version, download
the latest version from the website
and update |
| Memory full |
Insufficient memory due to the
overlay printing's form data being
large. |
Click on [Cancel Print Job] in the
Status Monitor, and cancel printing
and recreate the form data. |
| Overlay data error |
Error with overlay printing data. |
Confirm the cable connection and
retry printing. |
| Print head position error #**** |
Problem with either the transport
unit or print head. |
Remove the transport unit and
confirm that no foreign matter is on
the insides. |
Open the ink tank cover and
confirm there is no foreign matter
around the print head. |
| Transport unit error #**** |
There are problems with transport
unit internals. |
Remove the transport unit and
confirm that no foreign matter is on
the insides. |
Connected to a model other than
Canon CX-G2400 |
It is connected to a printer other
than this printer |
Connect with this printer. |
Bidirectional communication
error |
Bidirectional communication
cannot be established between
computer and printer |
Confirm that the printer's power is
on (online or sleep state). |
| Restart the computer and printer. |
If the printer is connected to the
computer with LAN connection,
Check the [Extend Time-Out value]
check box from the network utility. |
If the printer is shared, start
Windows Task Manager, and
confirm that "Canon XXXX Status
Monitor Service" (where XXXX is the
model name) is registered in the
[Service] tab.
If it is not registered, follow the
steps below to register the service.
1. Start CD-ROM.
2. Click [Install the printer driver].
3. Select [Server Client Registration],
and then click [OK]. |
| Confirm the port settings |
| Unknown error #**** |
An unknown error was returned. |
Update the printer drivers and
firmware to the latest versions.
If the same error occurs again, take
note of the message displayed
(#****) and contact your place of
purchase. |
XXXX ink level unknown
("XXXX" is black, cyan, magenta, or
yellow) |
The remaining ink level cannot be
detected. |
Replace with new ink tank.
Continuing to print with an
emptied ink tank or with ink tanks
not supported by this product may
damage the printer.
To continue printing, the ink
level detection function must be
disabled. Press the printer's pause
key for more than 5 seconds.
After this, the ink tank's ink level
detection will be disabled and the
disabling action will be logged. |
IMPORTANT