Examples of Problems

• Problems Regarding Paper

  • Clearing Jammed Roll Paper

  • Clearing a Jammed Sheet

  • Roll paper cannot be inserted into the Paper Feed Slot

  • Paper cannot be fed automatically

  • Cannot load sheets

  • Paper is not cut straight

  • Paper is not cut

  • The size of clear film cannot be detected

  • Margins are wide

  • When printing on thin roll paper, the printed surface becomes scratched

• Printing Does Not Start

  • The Data lamp on the Control Panel does not light up

  • The printer does not respond even if print jobs are sent

  • "Injecting the ink" is displayed

  • "Agitating the ink" is displayed

• The Printer Stops During a Print Job

  • Printing stops and an error message is displayed

  • The printer ejects blank, unprinted paper

• Problems with the Printing Quality

  • Printing is faint

  • Paper rubs against the printhead

  • The edges of the paper are dirty

  • The surface of the paper is dirty

  • The back side of the paper is dirty

  • Immediately after borderless printing, the trailing edge margin is soiled during regular printing

  • Printed colors are inaccurate

  • Banding in different colors occurs

  • Colors in printed images are uneven

  • Image edges are blurred or white banding occurs

  • The contrast becomes uneven during printing

  • The length of printed images is inaccurate in the feeding direction

  • Images are printed crooked

  • Documents are printed in monochrome

  • Line thickness is not uniform

  • Lines or colors are misaligned

  • Borders appear in borderless printing

• Cannot Print over Network

  • Cannot Connect Printer to Network

  • Cannot Print over TCP/IP Network

  • Cannot Print over Bonjour networks (Mac OS)

• Cannot Find Printer on Network

  • Cannot Find Printer on Check Printer Settings Screen (Windows)

  • Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen

  • Searching Printer by IP Address or Host Name During Setup

• Installation Problems

  • Removing Printer Software

• Other Problems

  • The printer does not turn on

  • The printer takes time to start up

  • If the Printer Makes a Strange Sound

  • Messages advising to check the maintenance cartridge are not cleared

  • The printer consumes a lot of ink

  • Printed pages are not collected cleanly in the basket

  • Basket Lurches

  • When Trim edge first is set, the trimmed paper is drawn into the roll unit

  • Ink Level Detection

• List of Support Code for Error