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Support Code 2114 Appears - G4270

Article ID: ART181695 | Date published: 03/16/2023 | Date last updated: 05/02/2023
 

Description

Learn how to troubleshoot support code 2114 on the PIXMA G4270.

Solution

Cause

An incompatible print setting combination has been specified for the paper loaded in the rear tray.

 To disable notifications for this error, disable the function to detect paper setting mismatch.


What to Do

To specify the appropriate print settings for the paper loaded in the rear tray and retry printing, follow the steps below.

  1. Press the printer's OK button.

    Figure: LCD

  2. Select Cancel print with the printer's updown buttons and press the OK button.

    Figure: Cancel print outlined in red

  3. Reload paper in the rear tray.

    Reload paper in the rear tray

  4. Check the paper information (paper size and media type).

    The paper information is used in the print settings that you specify when you redo the printing in step 5.

    After checking the paper information (paper size and media type), select OK with the printer's updown buttons and press the OK button.

    Check the paper information, then select OK (outlined in red) and press the OK button on the printer

  5. Redo printing.

Other Measures





Anchor

Disable notifications for 2114 error

To disable the function to detect paper setting mismatch, follow the steps below.

  1. Use the printer's updown buttons to scroll the printer's HOME screen and select Settings, then press the OK button.

    Figure: LCD

    Select Settings (outlined in red)

  2. Select Feed settings and press the OK button.

    Select Feed settings (outlined in red) and press the OK button

  3. Select Detect paper setting mismatch and press the OK button.

    Select Detect paper setting mismatch (outlined in red) and press the OK button

  4. Select Disable and press the OK button.

    Select Disable (outlined in red) and press the OK button

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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