Check 1: Is the power on?

If the power is off, an error message is displayed on the computer screen. Follow the instructions on the computer screen, turn on the machine, then access CREATIVE PARK PREMIUM again.

Check 2: Is the machine connected to the computer?

If the machine is not connected to the computer, an error message is displayed on the computer screen. Follow the instructions on the computer screen, connect the machine to the computer securely, then access CREATIVE PARK PREMIUM again.

Check 3: Are the ink tanks installed properly?

If genuine Canon ink tanks are not installed properly, an error message is displayed on the computer screen. Follow the instructions on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then access CREATIVE PARK PREMIUM again.

Check 4: Are any operations in progress on the machine?

If any operations are in progress on the machine, an error message is displayed on the computer screen. Follow the instructions on the computer screen, make sure that the operation is complete, then access CREATIVE PARK PREMIUM again.

Check 5: Is the printer driver installed?

If the printer driver is not installed, the menu of CREATIVE PARK PREMIUM is not displayed on Solution Menu EX. Install the printer driver, then access CREATIVE PARK PREMIUM.

Check 6: Is the machine selected on Solution Menu EX?

If the machine is not selected on Solution Menu EX, the menu of CREATIVE PARK PREMIUM is not displayed on Solution Menu EX. Select the machine for Select Model on Solution Menu EX's Settings in the Help & Settings menu, then access CREATIVE PARK PREMIUM.

Check 7: Is bidirectional support of the printer driver enabled?

If bidirectional support of the printer driver is not enabled, an error message is displayed on the computer screen. Follow the instructions on the computer screen, make sure that bidirectional support of the printer driver is enabled, then access CREATIVE PARK PREMIUM again.

Note

• To enable bidirectional support of the printer driver, select the Enable bidirectional support check box under the Ports tab in Properties of the printer driver.

Check 8: Is the machine connected to the computer via Bluetooth communication?

If the machine is connected to the computer via Bluetooth communication, an error message is displayed on the computer screen. Connect the machine using a USB cable or over a network, then access CREATIVE PARK PREMIUM again.

Check 9: Is Internet access available?

To access CREATIVE PARK PREMIUM, it is necessary to access the Internet. Make sure that your computer is available for Internet access, then access CREATIVE PARK PREMIUM again.

Check 1: Is Easy-PhotoPrint EX installed?

If Easy-PhotoPrint EX is not installed, you cannot print the contents on CREATIVE PARK PREMIUM. Install Easy-PhotoPrint EX, select the printing menu of the contents on Solution Menu EX, then print the contents on CREATIVE PARK PREMIUM.

Check 2: Did you download and install the contents on CREATIVE PARK PREMIUM?

Before printing the contents on CREATIVE PARK PREMIUM, download and install the contents onto your computer, then start printing again. The contents will not be displayed if the number of copies exceeds the printing limit or the validity term has expired. Access CREATIVE PARK PREMIUM to check the printing limit or validity term of each content.

Check 3: Are you trying to print contents which need a larger size of paper than the machine can support?

If you are trying to print contents which need a larger size of paper than the machine can support, an error message is displayed on the computer screen. Follow the instructions on the computer screen, then confirm the paper size suitable for the contents.

Check 4: Are the ink tanks installed properly?

If genuine Canon ink tanks are not installed properly, an error message is displayed on the computer screen. Follow the instructions on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then print the contents on CREATIVE PARK PREMIUM again.

Check 5: Are any operations in progress on the machine?

If any operations are in progress on the machine, an error message is displayed on the computer screen. Follow the instructions on the computer screen, make sure that the operation is complete, then print the contents on CREATIVE PARK PREMIUM again.

Check 6: Is the printer driver installed?

If the printer driver is not installed, you cannot print the contents on CREATIVE PARK PREMIUM. Install the printer driver, then print the contents on CREATIVE PARK PREMIUM again.

Check 7: Is the machine selected on Solution Menu EX?

If the machine is not selected on Solution Menu EX, the menu of CREATIVE PARK PREMIUM is not displayed on Solution Menu EX. Select the machine for Select Model on Solution Menu EX's Settings in the Help & Settings menu, then print the contents on CREATIVE PARK PREMIUM.

Check 8: Is bidirectional support of the printer driver enabled?

If bidirectional support of the printer driver is not enabled, an error message is displayed on the computer screen. Follow the instructions on the computer screen, make sure that bidirectional support of the printer driver is enabled, then print the contents on CREATIVE PARK PREMIUM again.

Note

• To enable bidirectional support of the printer driver, select the Enable bidirectional support check box under the Ports tab in Properties of the printer driver.

Check 9: Is the machine connected to the computer via Bluetooth communication?

If the machine is connected to the computer via Bluetooth communication, an error message is displayed on the computer screen. Connect the machine using a USB cable or over a network, then print the contents on CREATIVE PARK PREMIUM again.