LCD messages (MP370)

Article ID: ART122638 | Date published: 05/12/2015 | Date last updated: 10/05/2018
 

Description

LCD error messages MultiPASS MP370

Solution

 

LCD Messages

 

Below is a list of messages that are displayed on the LCD when a problem occurs. Check the cause of the error and take corrective actions according to the list.

 

 

Message
Cause
Action
BLACK INK
CHANGED?
The machine is asking whether you replaced the black ink tank. If you replaced the black ink tank, press [<]. If you did not, press [>].
BLACK INK LOW The ink level in the black ink tank is low. Make sure you have a new black ink tank ready to replace the used one when ink runs out. If the machine stops printing when copying or photo printing, you can continue printing by pressing [Set]. However, note that ink may run out. If print quality deteriorates or the printout is blank, replace the ink
tank.
CANNOT USE THIS
CARD
TURN OFF AND ON
You have inserted a damaged or incompatible memory card into the card slot. Remove the memory card from the card slot, then turn the power OFF and ON again.
CARD READER
BUSY
You tried to start photo printing when the card slot was in use by the computer. Wait until the card slot is no longer being used by the computer.
CARTRIDGE
JAMMED
The print head holder cannot move. This is normally due to a paper jam. Clear the paper jam or whatever is obstructing the print head holder and then press [Set]. Do not attempt to move the print head holder manually.
CHECK PAPER
SIZE
The size of the paper in the multi-purpose tray and that specified in the paper size setting are different. Load the correct paper size or change the paper size setting. Then press [Set].
CHECK PRINTER For some reason, the machine cannot operate. Turn OFF the machine, then ON. 
CLEAR PAPER JAM There is a paper jam. Clear the paper jam and reload paper in the multi-purpose tray. Press [Set].
COLOR INK
CHANGED?
The machine is asking whether you replaced the color ink tank. If you replaced the color ink tank, press [<]. If you did not, press [>].
COLOR INK LOW The ink level in the color ink tank is low. Make sure you have a new color ink tank ready to replace the used one when ink runs out. If the machine stops printing when copying or photo printing, you can continue printing by pressing [Set]. However, note that ink may run out. If print quality deteriorates or the printout is blank, replace the ink
tank.
COVER OPEN You opened the scan unit during an operation. Return the scan unit to its original position.
DATA IN MEMORY
CANNOT TURN OFF
You are unable to turn OFF the machine with [ON/OFF] when documents are saved in memory. The machine is performing an operation. Wait until the operation has finished, then turn OFF the machine.
FILE NOT
READABLE
There is image data that has been edited on a computer or digital camera. Check which photographs were not printed and try reprinting them from your computer.
INK TANK
CHANGED?
You returned the scan unit to its original position after replacing an ink tank or clearing a paper jam. If you replaced an ink tank, press [<]. If you did not, press [>].
INSERT PHOTO
CARD
There is no memory card in the card slot. If you want to photo print from a memory card, insert one (in a CompactFlash card adapter as necessary) into the card slot.
INVALID KEY/
SETTING
An invalid key was pressed or an invalid setting was selected. Check the key you want to press or the setting you want to enter.
LOAD PAPER The multi-purpose tray is empty. Load paper in the multi-purpose tray. Make sure the stack is below the paper limit mark. Press [Set], or press [Black] or [Color].
MACHINE IN USE
CANNOT TURN OFF
You are unable to turn OFF the machine with [ON/OFF] because the machine is performing an operation. The machine is performing an operation. Wait until the operation has finished, then turn OFF the machine.
MEMORY FULL The machine's memory is full because you tried to copy too many pages at once or a very detailed document. Divide the document and copy each part separately.
The image data is too large to print from your machine. Print the image data from your computer.
NO FILES ON CARD There are no available files on the memory card. Make sure you have recorded images in the appropriate format on the memory card.
PROBLEM READING CARD
REINSERT MEMORY CARD
The data on the memory card may be inaccessible. Check the data on the memory card in your digital camera.
PROBLEM READING
CARD
TURN OFF AND ON
There is a problem with the card slot. Try switching to another mode or turning the machine OFF and ON. 
PUT IN
CARTRIDGE
There is no print head installed in the machine. Install the print head.
WAIT COOLING During printing, the print head may have become too hot. Allow the machine to cool down. The machine will resume printing
when it has cooled down.
WASTE INK NEAR
FULL
The waste ink tank (which holds the ink used for print head cleaning) is nearly full. The waste ink tank will soon need to be replaced
WRONG CARTRIDGE The print head is not installed correctly. Install the print head. If the message remains on the LCD, the print head may be defective. 

 

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