When trying to install or uninstall the printer driver the below message screen is displayed. There is no printer icon for the printer, and no pending jobs.

This message will appear if the printer driver was deleted while there were print jobs in the print queue. Follow the process below to manually remove the jobs from the spool folder.

1. In the Windows universal search type in [Task Manager], then click [Task Manager] in the list.

2. Click on the [Details] tab and locate spoolsv.exe in the list.

3. Right click on spoolsv.exe and click [End Task]. When the window below appears, click [End Process]

4. From the desktop open [File Explorer] by clicking the folder at the bottom left.

5. Click on the primary hard drive (C:). Then click [Windows] ? [System32] ? [Spool] ? [Printers]

Any files showing are print jobs that did not complete.

6. Click [Home] and choose [Select All]. Press Delete on the keyboard to delete the jobs.

7. Reboot the computer and retry installing/uninstalling the print driver.