Follow the steps below to troubleshoot the error.  Attempt to reprint the nozzle check pattern after each step to determine if the repair is successful.

1. Print the nozzle check pattern.

   • Refer to print and examine the nozzle check pattern for instructions.

   • If the nozzle check pattern prints correctly, the inks and printhead are configured and working properly. Try to print from a different application.

2. Confirm the paper and ink inside the printer are not blocked.

   • Clear the printer of any paper jams. Refer to understand and fix paper jam error codes for help.

   • Check that all of the packing material was removed from the the ink tanks and that they are installed correctly. Learn how to replace an ink tank in your printer.

   • Ensure the ink tank is installed correctly.

3. Clean the print head.

   • Clean the print head to improve print quality.

4. Perform a deep clean of the print head.

   • Deep Clean the Print Head.

   • If the pattern still prints incorrectly, the print head may need to be replaced.

If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.