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Problems Receiving Faxes

Article ID: ART117289 | Date published: 05/12/2015 | Date last updated: 12/09/2015
 

Description

Problems Receiving Faxes

Solution

Problems Receiving Faxes
ID: 8202152900_ EN_ 2
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  • Cannot Receive a Fax, Cannot Print a Fax
Summary

[ Cannot Receive a Fax, Cannot Print a Fax ]
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Cause

Check 1: Is the power turned on?
Summary

  • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
  • If you unplugged the power cord without turning off the power (one of the lamps on the operation panel is lit), reconnecting it turns on the power automatically.
  • If you unplugged the power cord after pressing the ON button to turn off the power (no lamps on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
  • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.
(A) ON button
(B) FAX Memory lamp
IMPORTANT
  • Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
REFERENCE
  • If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.
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Check 2: Is the machine's memory full?
Summary

Print the received faxes stored in the machine's memory, save them on the USB flash drive, or forward them to the shared folder on the computer, then delete them from the machine's memory and have the sender resend the faxes.
See Also Document Stored in Machine's Memory
Cause

Check 3: Does an error occur during reception?
Summary

  • Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax standby screen, check the cause.
  • Print ACTIVITY REPORT and check for an error.
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Check 4: Is the telephone line cable connected to the external device jack?
Summary

Reconnect it to the telephone line jack.
See Also Connecting the Telephone Line
Cause

Check 5: Is a different size of paper from that specified by Page size in FAX paper settings loaded?
Summary

If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, tap OK on the touch screen.
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Check 6: Is paper loaded?
Summary

If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then tap OK on the touch screen.
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Check 7: Is the amount of remaining ink sufficient to print a fax?
Summary

If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the ink tank, then print the faxes in the machine's memory.
REFERENCE
  • If the machine was receiving faxes in the fax mode, printing will start automatically after the ink tank is replaced.
  • When the machine receives black & white faxes in the machine's memory, if 2-sided is selected for 2-sidedPrintSetting in FAX paper settings, selecting 1-sided may print the faxes.
  • You can set the machine to forcibly print a received fax even if the ink has run out.
Set Print when out of ink in Auto print settings under FAX settings to Print.
However, part or all of the fax may not be printed since the ink has run out.
Also, the contents of the fax will not be stored in the machine's memory.
If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the machine's memory. After you replace the ink tank and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.
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Check 8: Is the machine set to the appropriate receive mode?
Summary

Check the receive mode setting and change it to a mode suited to your connection if necessary.
See Also Receiving Faxes
Cause

Check 9: Is Fax reception reject set to ON?
Summary

Select [ OFF ] for [ FAX reception reject ] in [Security control ] under [ FAX settings ].
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  • Machine Does Not Switch Automatically between Voice and Fax Calls
Summary

[ Machine Does Not Switch Automatically between Voice and Fax Calls ]
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Check: Is the receive mode set to FAX only mode?
Summary

If FAX only mode is selected for Receive mode settings, there will be no automatic switching between voice and fax calls.
Set the receive mode to TEL priority mode, DRPD*1, or Network switch*2.
If the receive mode is TEL priority mode and an answering machine is connected to the machine, check whether a proper message is played back when the answering machine answers.
*1 This setting is available only in the US and Canada.
*2 This setting may not be available depending on the country or region of purchase.
See Also Receiving Faxes
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  • Quality of Received Fax is Poor
Summary

[ Quality of Received Fax is Poor ]
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Check 1: Check the scan settings of the sender's fax machine
Summary

Ask the sender to adjust the scan settings of the fax machine.
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Check 2: Is ECM RX set to OFF?
Summary

Select [ ON ] for [ ECM RX ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ].
If [ ECM RX ] is enabled, the sender's fax machine resends the fax after correcting errors automatically.
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Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty?
Summary

The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.
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Check 4: Is ECM transmission/reception enabled although the line/connection is poor, or is the sender's fax machine compatible with ECM?
Summary

  • Select [ ON ] for [ ECM RX ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ].
  • Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission. If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without automatic error correction.
  • Reduce the reception start speed on [ RX start speed ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ].
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Check 5: Did you confirm the paper and print quality settings?
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  • Cannot Receive a Color Fax
Summary

[ Cannot Receive a Color Fax ]
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Check: Is ECM RX set to OFF?
Summary

If [ OFF ] is select for [ ECM RX ] in [ Adv. communication settings ] in [ Advanced FAX settings ] under [ FAX settings ], the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.
Set [ ECM RX ] to [ ON ].
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  • Errors Often Occur When You Receive a Fax
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[ Errors Often Occur When You Receive a Fax ]
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Check 1: Check the telephone line condition or the connection
Summary

If the telephone line or connection is poor, reducing the reception start speed may correct the error.
Reduce the reception start speed on [ RX start speed ] in [ Adv. communication settings ] in [ Advanced FAX settings under FAX settings ].
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Cause

Check 2: Is the sender's fax machine operating normally?
Summary

Contact the sender and ask the sender to check whether the fax machine is operating normally.
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SIMS Doc Id

8202152900

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