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When there is a Writing Error/Output Error/Communication Error (Windows) - MG8120

Article ID: ART107944 | Date published: 05/11/2015 | Date last updated: 08/15/2015
 

Description

When there is a Writing Error/Output Error/Communication Error (Windows) - MG8120

Solution

Writing Error/Output Error/Communication Error (Windows)

Check 1: If the POWER lamp is off, make sure that the power plug is plugged in, then turn the machine on

While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.

Check 2: Make sure that the printer port is configured appropriately in the printer driver.


* In the following instructions, "XXX" signifies your machine's name.
1.Log on as a user account with administrator privilege.
2.Select Devices and Printers from the Start menu.
When using Windows 7, select Start menu > Control Panel > Hardware and Sound > Devices and Printers.
In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.
3.Right-click the Canon XXX Printer icon, then select Printer properties.
In Windows Vista or Windows XP, right-click the Canon XXX Printer icon (where "XXX" is your machine's name), then select Properties.
4.Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
NOTE
When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.



If the setting is incorrect:

Reinstall the MP Drivers.

Printing does not start even though the port named USBnnn is selected:

Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select Canon XXX Printer.

If the problem is not resolved, reinstall the MP Drivers.

Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch the Canon IJ Network Tool, and select "CNBJNPxxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
If the problem is not resolved, reinstall the MP Drivers.

Check 3: Make sure that the machine is connected to your computer properly.


When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.

Check 4: Make sure that the MP Drivers are installed correctly.


Uninstall the MP Drivers following the procedure described in [ Deleting the Unnecessary MP Drivers ], insert the Setup CD-ROM into the computer's disc drive and perform Custom Install and select MP Drivers to install again.

Check 5: When the machine is connected to your computer with a USB cable, check the status of the device on your computer


Follow the procedure below to check the status of the device.
1.Click Control Panel, System and Security, System, then click the Device Manager button.
When using Windows Vista, click Control Panel, Hardware and Sound, then click Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet.
2.Double-click Universal Serial Bus controllers then USB Printing Support.
If USB Printing Support is not displayed, make sure that the machine is correctly connected to the computer.
->Check 3: Make sure that the machine is connected to your computer properly.
3.Click the General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.

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