Remove the USB hub and connect the scanner directly to the computer.

Article ID: ART132255

Date published: 05/12/2015

Date last updated: 08/17/2015

If the scanner is connected to the computer via a USB hub, try removing the hub and connecting the scanner directly to the computer.

If the scanner is connected to the computer via a USB hub, try removing the hub and connecting the scanner directly to the computer.

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