| Article ID: ART180947 |
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Date published: 11/11/2022 |
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Date last updated: 03/14/2023 |
Description
When one or more of the printer’s ink cartridges has been detected as being empty, the 1688 support code will appear on your printer. To scan when the printer is in that condition, you should either (1) replace each ink cartridge that the printer has detected as being empty and then close the printer’s cover, or (2) disable the function that detects the level of ink remaining in each such ink cartridge.
Solution
If you wish to scan when your printer has detected that one or more of its ink cartridges is empty and the 1688 support code has appeared on your printer, you should take one of the following steps:
- Replace each ink cartridge identified by the printer as being empty and then close the printer’s cover;
or
- For each ink cartridge identified by the printer as being empty, disable the function that detects the level of ink remaining in the ink cartridge by pressing the Stop button on the printer for at least five (5) seconds and then releasing it. By performing that operation, you can continue to scan without ink in the cartridge as long as all cartridges (even if empty) remain installed in the printer.[1]
Notes:
The solution in this article is for MAXIFY MB Series printers. If you have a MAXIFY GX Series printer, please refer to the MAXIFY GX Series article here.
If the function for detecting the level of ink remaining in an ink cartridge is disabled, the ink cartridge will be displayed in white on the touch screen when you check the estimated remaining ink level.
If, due to individual usage factors, there is some residual amount of ink in the cartridge(s) and you continue to print or copy, image quality may be diminished.
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[1] If you disable the ink detection system when an ink cartridge is identified as being empty, and subsequently another ink cartridge in your printer is identified as being empty, you will need to follow the same process to disable the ink detection system for that cartridge. Once your printer has detected that all ink cartridges are empty, and you have disabled the ink detection system for each one, the ink detection system will remain disabled, and you will not need to disable it again each time you use the scanning function.
