If You Cannot Receive a Fax
| Article ID: ART165525 |
| |
Date published: 04/18/2016 |
| |
Date last updated: 04/18/2016 |
Description
If You Cannot Receive a Fax
Solution
| Issue |
You cannot receive faxes.
Machine does not switch automatically between telephone and fax calls.
You cannot receive faxes and an error report is printed.
|
| Cause |
If you cannot receive faxes, check the following.
|
| Summary |
|
| See Also | |
| Cause |
Is a Telephone Line Set Correctly?
|
| Summary |
Make sure the line is connected properly. (See [ Connecting the Telephone Line ].)
|
| See Also | |
| Cause |
Is the Machine Set to Receive or Switch Telephone and Fax Automatically?
|
| Summary |
Make sure that the <RX Mode> is set to <Auto>, <Fax/Tel Auto Switch>, <Answering Machine>, or <DRPD>. If you have set <Answering Machine>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. (See [
Receiving Faxes ].)
|
| See Also | |
| Cause |
Free space in memory may be running low.
|
| Summary |
If <Memory Lock Settings> in <RX Function Settings> in <Fax Settings> of the setting menu is set to <On>, follow the procedures below to output the documents in memory.
<Menu><Fax Settings><RX Function Settings><Memory Lock Settings><Off>
Print, send, or delete any documents stored in memory. For instructions on how to check or delete jobs stored in memory, see [ Storing Received Faxes into Memory (Memory Reception) ].
|
| See Also | |
| Cause |
Has an Error Occured During Reception?
|
| Summary |
Check the display for an error message.
Print a TX Result Report and check for an error. (See [ Printing Reports and Lists ].)
|
| See Also | |
| Cause |
Is Paper Loaded in the Paper Drawer?
|
| Summary |
Make sure paper is loaded in the paper drawer. (See [ Loading Paper in the Paper Drawer ].)
|
| See Also | |
| Cause |
Is a Fax Received Using an Optical Fiber Line?
|
| Summary |
When using an optical fiber line or IP phone line, the machine may not work correctly depending on the connection environment or connected devices. In such a case, contact the provider of the optical fiber line or IP phone.
|
| See Also | |
|
ID: 8202831100_EN_1
|
