The following errors may occur when you print directly from a PictBridge (Wireless LAN) compliant device. Follow the instructions below to resolve them.
Note
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This section describes errors that appear on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on other brands of PictBridge (Wireless LAN) compliant devices, check the support code (error number) on the LCD and take the appropriate action to clear the error.
List of Support Code for Error
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For the errors indicated on the PictBridge (Wireless LAN) compliant device and their solution, also refer to the instruction manual of the device. For other device problems, contact the manufacturer.
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Error Message on PictBridge (Wireless LAN) Compliant Device
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What to Do
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"Printer in use"
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If the printer is printing from the computer or warming up, wait until it finishes.
When it is ready, the printer starts automatically.
If the printer is not printing from a computer or warming up, check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
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"No paper"
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Load paper and select Continue* in the display of your PictBridge (Wireless LAN) compliant device.
* Alternatively, load paper and press the OK button on the printer to resume printing.
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"Paper Error"/"Media type error"
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Check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
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"Paper jam"
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Select Stop in the display of your PictBridge (Wireless LAN) compliant device to stop printing.
Remove the jammed paper, load new paper, press the OK button on the printer, and try printing again.
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"Printer cover open"
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Check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
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"No print head"
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The print head is defective or is not installed.
Check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
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"No ink"/"Ink cassette error"
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Check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
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"Ink Error"
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Check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
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"Hardware Error"
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Check the support code on the LCD and take the appropriate action to resolve the error.
List of Support Code for Error
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"Printer error"
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An error requiring servicing may have occurred.
Turn off the printer and unplug it.
Plug in the printer again and turn it back on.
If this does not solve the problem, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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