| Solution |
If error messages appear on the screen, try one of the following solutions.
| Message displayed | Solution |
|---|
| No memory card | The memory card may be inserted facing the wrong way. Reinsert the memory card facing the correct way |
| Cannot record! | Shooting was attempted without a memory card in the camera. To shoot, insert a memory card facing the correct way. |
| Memory card error | The memory card may be malfunctioning. You may be able to solve this problem by formatting the memory card (low level formatting).
Formatting a Memory Card
If the same error message is displayed even when you have inserted a formatted memory card facing the correct way, contact a Canon Customer Support Help Desk. |
| Insufficient space on card | There is not enough free space on the memory card to shoot or edit images. Either erase unneeded images or insert a memory card with enough free space. |
Touch Shutter unavailable
Touch AF unavailable | - Your finger is resting on the screen in the upper-right corner.
- Touch AF is not available in the current shooting mode. |
| Touch AF canceled | The subject selected for Touch AF can no longer be detected. |
| Change the battery pack. | Battery charge is insufficient to operate the camera. Replace it at once with a charged one or recharge the battery. |
| No Image. | The memory card does not contain any images that can be displayed. |
| Protected! | The image is protected. Follow the procedures below to remove the protection.
- Press the <Playback> (
) button, and then turn the power on. Touch the <FUNC.> (
) button > the <MENU> (
) button > the [Playback] (
) tab > [Protect] > [Select] and then select the image for which you want to remove protection. Next, touch the [OK] button to remove protection. |
Unidentified Image
Incompatible JPEG
Image too large.
Cannot play back AVI
RAW | - Unsupported or corrupt images cannot be displayed.
- It may not be possible to display images that were edited or renamed on a computer, or images shot with another camera. |
Cannot magnify!
Cannot play back this content in Smart Shuffle
Cannot rotate
Cannot modify image
Cannot register this image!
Cannot modify
Cannot assign to category
Unselectable image.
No identification information | - The following functions may be unavailable for images that were renamed or already edited on a computer, or images shot with another camera.
Note that starred (*) functions are not available for movies.
Edit ID Info*, Magnify*, Smart Shuffle*, Rotate, Categorize, Edit*, Assign as Start-up Image*, Print List*, and Photobook Set-up*.
- Grouped images cannot be processed. |
| Exceeded selection limit | - More than 998 images were selected for Print List or Photobook Set-up. Choose 998 images or less.
- Print List or Photobook Set-up settings could not be saved correctly. Reduce the number of selected images and try again.
- You attempted to choose more than 500 images in Protect, Erase, Favorites, My Category, Print List, or Photobook Set-up. |
| Communication error | An excessive amount of images (approx. 1,000) on the memory card prevented printing or image transfer to a computer. To transfer the images, use a commercially available USB card reader. To print, insert the memory card directly into the printer card slot. |
| Naming error! | The folder or image could not be created because there is an image with the same file name as the folder or image that the camera is attempting to create, or the highest possible file number has already been reached.
- Touch the <FUNC.> (
) button > the <MENU> (
) button >, and then select the [Settings] (
) tab to change [File Numbering] to [Auto Reset], or format the memory card.
Formatting a Memory Card
|
| Lens Error | - This error may occur if the lens is held while it is moving, or when the camera is used?????????in dusty or sandy locations.
- Frequent display of this error message may indicate camera damage. In this case,?????????contact a Canon Customer Support Help Desk. |
| A camera error was detected (error number) | - If this error message is displayed immediately after a shot, the image may not have been saved. Switch to Playback mode to check for the image.
- Frequent display of this error message may indicate camera damage. In this case, write down the error number (Exx) and contact a Canon Customer Support Help Desk. |
| File Error | It may not be possible to print computer-edited images or images shot with another camera. |
| Print error | Check the paper size setting. If this error message is displayed when the setting is correct, restart the printer and complete the setting on the camera again. |
| Ink absorber full | Contact a Canon Customer Support Help Desk to request assistance with ink absorber replacement. |
List of Messages for Wi-Fi Functions
| Message displayed | Solution |
|---|
| Connection failed | - No access points were recognized. Check the access point settings.
- A device could not be found. Turn the camera off and on again, and retry the connection.
- Check the device you want to connect to and make sure it is ready for connection. |
| Cannot determine access point | The WPS button on numerous access points were pressed simultaneously. Try reconnecting again. |
| No access points found | - Check to make sure that the access point is turned on.
- When connecting to an access point manually, make sure that you entered the correct SSID. |
Incorrect wireless LAN encryption key
Incorrect wireless LAN security settings | - Check the access point security settings. |
| IP address conflict | Reset the IP address so that it does not conflict with another. |
Disconnected
Receiving failed
Sending failed | - The environment you are in may not be suitable for wireless LAN use.
- Avoid using the camera's wireless LAN function around microwave ovens, Bluetooth devices, and other devices that operate on the 2.4 GHz band.
- When using infrastructure mode, use the camera within a close distance to the access point, and avoid placing objects or obstructions between the camera and access point.
- When using ad hoc mode, use the camera within a close distance to the connected device, and avoid placing objects or obstructions between the camera and device.
- Check the connected device to make sure it is not experiencing errors. |
Sending failed
Memory card error | The memory card may be malfunctioning. You may be able to solve this problem by formatting the memory card (low level formatting).
Formatting a Memory Card
If the same error message is displayed even when you have inserted a formatted memory card facing the correct way, contact a Canon Customer Support Help Desk. |
Receiving failed
Insufficient space on card | There is not enough free space on the memory card to receive images. Erase images to create space on the memory card, or insert an empty memory card. |
Receiving failed
Naming error! | When the highest folder number (999), and the highest image number (9999) have been reached on the receiving camera, images cannot be received. |
| Insufficient space on server | Delete unnecessary images uploaded to CANON iMAGE GATEWAY to create space. |
SSL certificate not valid
Connect PC, use supplied
software to make settings again | Check to make sure the date/time settings on the camera are correct. After confirming that the settings are correct, follow the on-screen instructions and reset the settings. |
| Check network settings | Check to make sure your computer can connect to the Internet with the current network settings. |
|
