Support Code 7600 is displayed - G6020

Article ID: ART174464 | Date published: 05/24/2019 | Date last updated: 04/21/2022
 

Description

A print head error has occurred.

Solution

7600

Cause

A print head error has occurred.
 

What to Do

Reseat the print heads.

If reseating the print head does not resolve the problem, replace the print heads.

If the problem persists, the printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.

 Don't tilt the printer when moving it since the ink may leak out.

 Learn how to prepare your printer for transportation if servicing is required.


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