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LCD Error Messages - MG4120

Article ID: ART114140 | Date published: 05/11/2015 | Date last updated: 04/28/2020
 

Description

Learn about the error messages that can be displayed on the screen of the PIXMA MG4120.

Solution


An Error Message Is Displayed on the LCD

If an error message is displayed on the LCD, take the corresponding action described below.

 

In addition, the following button pushes are valid when an operator call error occurs:


- ON button: To turn the printer off and on again.


- OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.


- Stop button: To cancel the job at error occurrence, and to clear the error.
 

Message

Action

U051

Print head is not installed.

Install the print head.

U052

The type of print head is incorrect.

Install the correct print head.

U059

Appropriate ink cartridge is not installed.

Install the appropriate ink cartridge.

Appropriate ink cartridge is not installed.

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

Installing / Replacing FINE Cartridge(s)

If you want to cancel printing, press the machine's Stop button.

 

U053

The following ink cartridge cannot be recognized.

The FINE cartridge is not installed properly.

Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.

Installing / Replacing FINE Cartridge(s)

If the error is not resolved, remove the FINE cartridges, then install them again. Click here for detailed instructions.

 

U075/U076

Some ink cartridges are not installed in place.

Make sure that each FINE cartridge is installed in the correct position.

Installing / Replacing FINE Cartridge(s)

U140

The following ink cartridge cannot be recognized.

Appropriate ink cartridge is not installed.

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

Installing / Replacing FINE Cartridge(s)

If you want to cancel printing, press the machine's Stop button.

 

U150

The following ink cartridge cannot be recognized.

The FINE cartridge cannot be recognized.

Replace the FINE cartridge.

Installing / Replacing FINE Cartridge(s)

 

If the error is not resolved, the FINE cartridge may be damaged. 

U162

The ink may have run out.

Replacing the ink cartridge is recommended.

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Click here for instructions to replace an ink cartridge.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Note

  • If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.

    Checking the Ink Status

     

U163

The ink has run out.

Replace the ink cartridge.

The ink has run out.

Replace the ink cartridge and close the paper output cover. Click here for instructions to replace an ink cartridge.

If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

Note

  • If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.

    Checking the Ink Status

     

Data of supported types are not saved.

  • There is no image data or document saved on the memory card that can be read by this machine.

  • The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters. Click here for additional information.

  • Photo data edited or processed on a computer must be printed from the computer. Click here for instructions to print edited data from a computer.

Note

  • When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.

Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large.

  • Make sure the PDF file is printable from a memory card. See Printing Documents (PDF File) Saved on a Memory Card for more information.

    Note

    • The names of the PDF files are displayed even though they cannot be printed from the memory card. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.

      • The Details screen is not displayed for the PDF file you want to print.

      • Characters other than machine name, MP Navigator EX V5.0, or MP Navigator EX are displayed on Created with on the Details screen.

      • "?" is displayed on the preview screen.

  • Data edited or processed on a computer must be printed from the computer. Click here for instructions to print a PDF file from the computer.

The specified PDF file contains unprintable data. Some portions may not be printed.

PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer. Click here for instructions to print a PDF file from the computer.

The ink absorber is almost full.

Select to continue printing.

Contact the service center.

The ink absorber is almost full.

Press the machine's OK button to continue printing.

Contact the service center.

The machine error has occurred.

 

Timeout error has occurred.

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.
Paper output tray is closed. Open the paper output tray Open the tray
Paper output cover is open. Close the paper output cover Close the paper output cover
There is no paper. Load paper and press (OK) Load paper. Click here for detailed instructions.
Paper Output Slot
The paper is jammed.		 Remove the jammed paper, reload paper and press the OK button. Click here for detailed instructions to clear a paper jam.

Failed to scan head alignment sheet.

Check orientation/position and check that platen/sheet is clean.

<See manual>

Scanning the print head alignment sheet has failed.

Press the OK button to dismiss the error, then take the actions described below.

  • Make sure that the print head alignment sheet is set in the correct position and orientation on the platen glass. Click here for detailed instructions to place a document on the platen glass.

  • Make sure the platen glass and the print head alignment sheet are not dirty. Click here for instructions to clean the platen glass.

  • Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.

    For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain paper. Click here for instructions.

  • Make sure if print head nozzles are clogged.

    Print the nozzle check pattern to check the status of the print head. See Printing the Nozzle Check Pattern for details.

     

If the error is not resolved, connect the machine to the computer and align the print head on the printer driver. See Perform Print Head Alignment for details.

 

B200

Printer error has occurred.

Unplug the power cord and contact the service center.

You may be able to recover from this error by replacing the ink cartridges.

 Learn more about troubleshooting the B200 error.

****

Printer error has occurred.

Turn off power then back on again.

If problem persists, see the manual.

For Example:

6500, 6A80, 5C00, 5700, 5400, 5B00, 5200, 6800, 5110, 9000, C000, 6C10

"****" is displayed in the alphanumeric character and depends on the error occurred. For example: 6000 , 5400,  5B05, etc.

 5100 is displayed:

  • Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, and turn on the machine again.

    Important

    • Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

      - Click here for detailed instructions to clear a paper jam.

      - Click here for instructions to remove packing material from the printer.

      - Click here if the Cartridge Cover does not open for cartridge replacement.

      Click here for detailed instructions to clean the encoder strip.

  • In other cases:

    Turn off the machine, and unplug the power cord of the machine from the power supply.

    Plug the machine back in and turn the machine back on.

Remove the protective material or tape if it is attached to the holder.

The protective material for the FINE cartridge or the tape remains attached.

Check the inside of the machine. If the protective material or the tape remains attached, remove it. Click here for instructions to remove packing material from the printer.

 

Scanner is not operating correctly.

Turn off the machine, and unplug the power cord of the machine from the power supply.

After a while, plug the power cord of the machine back in, and then turn on the machine. 

The card is currently writable from PC.

Set to [Not writable from PC].

The card slot is set to Writable from USB PC or Writable from LAN PC.

You cannot print from the memory card or save the scanned data to the memory card when the card slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute under Device user settings.

Power was not turned off correctly the last time.

Press the button when turning power off.

The power cord may have been unplugged last while the machine was still on.

Press the OK button to dismiss the error.

Cannot print the data.

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again. See Supported Ink Cartridges for details.

Cannot connect to the server.

Please wait a while and try again.

You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted.

Press the OK button to dismiss the error, then try again after a while.

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