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Resolve Support Code 7100 on a MAXIFY iB4020

Article ID: ART117501 | Date published: 05/12/2015 | Date last updated: 02/27/2020
 

Description

Learn how to clear Support Code 7100 if it appears on the display of your MAXIFY iB4020.

Solution

If you see Code 7100, it means a printer error occurred.

Follow the steps below to clear the error.


Check for obstructions behind the front cover

  1. Turn the printer OFF.

  2. Open the front cover and check for anything that blocks the paper path.
    Caution Don't touch the clear film (A) or the white belt (B). Doing so may damage the printer.

    Caution images: Don't touch A, clear film, or B, white belt inside printer.

  3. If you find a paper jam, press the right or left side of the print head holder with your fingertips, then slide it slowly to the right edge or left edge (whichever allows you to remove the jam).

    Image shows print head holder moving to either the right or left.

  4. Hold the paper with your hands and slowly pull it out.

    Image shows person pulling paper out with both hands.

  5. Remove all the paper pieces before you close the front cover.



Check for obstructions behind the rear cover

  1. Rotate the printer so that the rear side of the printer faces toward you.

    Image shows printer rotate so back side faces the front.

  2. If the protective material for the rear cover is attached, remove it.

    Image shows protective material still attached, then removed.

  3. ​Slide the rear cover to the left to open it.

    Rear cover slid to the left to open it.

  4. Slowly pull out the paper.
    Caution Don't touch the inner parts of the printer.

    ​Image shows paper being pulled out with both hands.

    If you can't pull the paper out, try the following:

    • Turn the printer OFF then back ON. The paper may eject automatically.

    • Pull out the paper output tray. The paper may be easier to remove.

  5.  Slide the rear cover slowly to the right to close it. The up Triangle (facing up) mark on the rear cover should align with the down Triangle (facing down) mark on the printer.

    Rear cover closed, and aligned with marks.​

 


Check for obstructions behind the paper trays

  1. Remove the paper trays (cassettes) from the printer.

    Image shows both paper trays being removed

  2. Check inside the printer for obstructions or paper jams and remove anything you find.
     
  3. Remove each paper stack, make sure it's straight, then replace it and adjust the front (A) and side (B) paper guides to fit the paper.

    Image shows paper guides A and B adjusted to fit snugly around paper stack.

  4. Reinsert the cassettes.

    Cassettes A and B reinserted.

  5. Turn the printer back ON and check to make sure the error message is clear.

 

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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