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Support Code 2110 Appears - GX3020

Article ID: ART181176 | Date published: 01/10/2023 | Date last updated: 01/10/2023
 

Description

The settings for printing from the cassette are not valid.

Solution

Cause

An incompatible print setting combination has been specified for the paper loaded in the cassette.

 Learn how to disable the function to detect a paper setting mismatch.
 

What to Do

To specify the appropriate print settings for the paper loaded in the cassette and retry printing / copying, follow the steps below.

  1. Press the OK button.

    Select Next (outlined in red)

  2. Select Cancel print with the printer's Up arrow Down arrow buttons and press the OK button.

    Select Cancel print (outlined in red)

  3. Reinstall the cassette into the printer.

    Insert the cassette into the printer

  4. Check the paper information (paper size and media type).

    The paper information is used to specify the print settings in step 5.

    After checking the paper information (paper size and media type), select OK with the printer's Up arrow Down arrow buttons and press the OK button.

    Select Yes (outlined in red)

  5. Redo printing.

     Learn about the proper combination of paper sizes and media types to use between the operation panel and the Windows printer driver.
     

Other Measures




 


 

Disable notifications for 2110 error

To disable the function to detect paper setting mismatch, follow the steps below.

  1. Use the printer's Up arrow Down arrow buttons to scroll on the HOME screen and select Settings. Then, press the OK button.

    Figure: Home screen

    Select Settings (outlined in red)

  2. Select Feed settings and press the OK button.

    Select Feed settings (outlined in red)

  3. Select Detect paper setting mismatch and press the OK button.

    Select Detect paper setting mismatch (outlined in red)

  4. Select Disable and press the OK button.

    Select Disable (outlined in red)

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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