Removing Jammed Paper from Inside the Machine

When print media jams inside the machine, the LCD displays [REC. PAPER JAM] and [SLIDE PLATEN LEFT].

There are some areas inside the machine and cartridge which are subject to high voltages and high temperatures. Take adequate precaution when performing inspections to avoid burns or electrical shock.

When removing jammed paper from inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing. If they become dirty, wash them immediately with cold water. Washing with warm water will set the toner, and make it impossible to remove the toner stains.

1. Lift the platen unit lever (1) and slide the platen unit (2) until the mark appears.
   
   
   
   
   
   
2. Open the cartridge cover.
   
   
   
   
3. Remove the cartridge from the machine.
   
   
   
   
4. Flip the transfer guide.
   
   
   
   
5. Gently remove any jammed paper from inside the main unit.
   
   

   Be sure to remove jammed paper from inside the main unit even when the jammed paper has been partially output.

   
   
   
6. Open the right cover.
   
   
   
   
7. Gently remove any jammed paper from inside the main unit, then close the right cover.
   
   
   
   
8. Pull out the cassette and reset any paper stuck out of the cassette. Then, push the cassette back into the main unit.
   
   
   
   
9. Return the transfer guide to the original position. Then re-install the cartridge back into the machine and close the cartridge cover.
   
   
   
   
10. Slide the platen unit to the original position.
    

    The print out will start again.