Depending on the error, a Support Code (error number) and a message display on the printer panel.
When a printer error occurs, the lights flash in one of two ways:
- Repeatedly orange, see Table 1 for more details.
- Alternately between green and orange, see Table 2 for more details.
1. Light flashes repeatedly orange
Table 1 describes the cause of an error by the number of repeated orange (Alarm) lamp flashes
Count the number of flashes, then click on the Support Code link in the right column to learn how to resolve the error message.
|
Number of Flashes
|
Cause
|
Support Code
|
|
2 flashes
|
Printer is out of paper.
|
1000
|
|
3 flashes
|
The cover is opened while printing is in progress.
|
1203
|
|
Paper jam.
|
1300
|
|
4 flashes
|
FINE cartridge is not installed properly.
|
168A
|
|
5 flashes
|
FINE cartridge is not installed.
|
1401
|
|
FINE cartridge cannot be recognized.
|
1403
|
|
Appropriate ink cartridge is not installed.
|
1485
|
|
8 flashes
|
Ink absorber is almost full.
|
1700
|
|
9 flashes
|
The protective material for the FINE cartridge or the tape remains attached.
|
1890
|
|
11 flashes
|
The media type and paper size are not set correctly.
|
4102
|
|
Cannot perform printing with the current print setting.
|
4103
|
|
12 flashes
|
The specified data cannot be printed.
|
4100
|
|
13 flashes
|
Ink may have run out.
|
1686
|
|
14 flashes
|
Ink cartridge cannot be recognized.
|
1684
|
|
15 flashes
|
FINE cartridge cannot be recognized.
|
1682
|
|
16 flashes
|
Ink has run out.
|
1688
|
2. Light flashes alternately between green and orange
Table 2 describes the cause of an error by the number of alternating green and orange (On and Alarm) lamp flashes.
Count the number of flashes, then click on the Support Code link in the right column to learn how to resolve the error message.
How to find the support code on your computer
When there's an error, you will see flashing lights on the printer and a message may appear on your computer.
The screen differs depending on the (OS) Operating System you use.
On a Windows computer:
On a Mac® computer:
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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