When attempting to install the drivers, message "Error occurred while files were being copied" may appear. There are several possible solutions to this error.

Refer to the following list of recommendations then click on the link to open the article and resolve your issue.

Download the driver from our website and save the file. Right-cick on the saved file and select Run As Administrator to install.

Firewall or Antivirus Software may be blocking the installation.

• Disable the firewall or contact vendor for help.

• How to access the Windows Firewall settings

• Make sure that necessary ports and programs are not being blocked by security or firewall programs.

Disable third-party software to avoid installation conflicts.

Create a new admin user account and then attempt the installation under that account.

Move non-Canon TWAIN files from the TWAIN_32 folder.

Search for USBSCAN.SYS to install the scanner driver.

*if these solutions do not resolve issue, you may need to contact your computer's manufacturer for help.

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