Cause
Possible causes include the following.
No Paper in Cassette during Printer Setup
Load two or more sheets of A4 or Letter size plain paper in the cassette.
After loading the paper, align the paper guides of the cassette with the edges of the paper.
Press the printer's OK button to cancel the error.
If you are printing a print head alignment sheet during printer setup, do not cancel printing.
If you continue to experience this error after performing the troubleshooting steps above, your printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.