Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the machine to jam or malfunction.

 Folded, curled, or wrinkled paper

 Damp paper

 Paper that is too thin (weighing less than 17 lb (64 g /m2))

 Paper that is too thick (weighing more than 28 lb (105 g /m2), except for Canon genuine paper)

 Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)

 Picture postcards

 Postcards

 Envelopes with a double flap

 Envelopes with an embossed or treated surface

 Envelopes whose gummed flaps are already moistened and adhesive

 Any type of paper with holes

 Paper that is not rectangular

 Paper bound with staples or glue

 Paper with adhesives

 Paper decorated with glitter, etc.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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