Using the Trouble Shooter

Windows Server 2003 is only supported on the imageCLASS D800 series.

The Trouble Shooter is a utility for solving printing problems in Windows 95/98/Me or NT 4.0/2000/XP/Server 2003. The Trouble Shooter checks for system configuration setting errors, and if possible, makes automatic corrections.

The Trouble Shooter does not detect problems related to hardware, such as printer cable problems, parallel port failure, or ECP setting errors.

To start the Trouble Shooter, select the [Trouble Shooter] icon in the printer group. The Trouble Shooter checks the following and corrects related problems:

Free disk space in the drive containing the \Windows directory and free memory
Installed files
Selected printer port (checks to see if usable)
Registries
RapidPort communication device drivers (Windows NT 4.0/2000/XP/Server 2003)
Language monitor
Printer drivers
Status Window
[Printer Properties] settings
Printer program folder

If the Trouble Shooter encounters a problem, it displays an error message. Each message includes several options, such as:

How to correct the problem
If the problem cannot be corrected by the Trouble Shooter
Continue troubleshooting
Exit Trouble Shooter
Display help information

If Trouble Shooter is used on a network printer client, it performs network-related checks.

The Windows NT 4.0/2000/XP/Server 2003* Trouble Shooter checks whether Spooler service has started and if not, displays a dialog box.

* Windows Server 2003 is only supported on the imageCLASS D800 series.

When Trouble Shooter is done checking your files, it displays a dialog box similar to the one below:

While Trouble Shooter is running, it saves a log file with the name "tshooter.tmp" in your system temp directory, such as \windows\temp or \temp.

In the [Exit] dialog box, Trouble Shooter prompts if you want to save the results as a text file. Check the [Save Result] check box and enter the desired filename. The file saves with the extension of ".LOG".

When you click [OK] in the above dialog box, the Windows Restart dialog box appears. You must restart Windows for corrections made by the Trouble Shooter to take effect.

To run Trouble Shooter for the printer on the network, the server and the client must run on the same operating system.